Transit Life

What to Do When You Lose Something on Calgary Transit

Reading Time: 2 minutes

Transit Life

What to Do When You Lose Something on Calgary Transit

Reading Time: 2 minutes

Have you ever hopped off the bus or the CTrain, checked your pockets and realized you lost your phone, keys or even your wallet? It happens to the best of us. Before you chase down the CTrain or jump in an Uber and tell the driver to “follow that bus!”, take a deep breath. There are actually some pretty specific protocols that Calgary Transit has put in place to help you recover lost items.

The first step you should take when you lose something on Calgary Transit 

Believe it or not, people lose things on Calgary Transit all the time. And here’s an even bigger shocker: good people are commuting in Calgary who return the items they find. And they have to be able to return it somewhere. Guess what? There’s an office for that – a Lost & Found Office, which might sound like something out of a Harry Potter novel, but it’s fully muggle.

Here’s what you need to know about retrieving an item from the downtown Customer Service Centre (Lost & Found):

  • Calgarians who have lost an item can report it missing online by filling out this form or call 311 or 403-268-1600.
  • We recommend calling before you arrive to confirm your lost item. Call between the hours of 10:00 a.m. and 5:30 p.m.
  • Pick up lost items at the office located at Centre Street Platform at 125 Seventh Ave. S.E.
  • Items found on transit can either be turned in to the operator or taken to the downtown customer service centre at 125 Seventh Ave. S.E.
  • Closed Saturdays, Sundays & holidays

Oh, and one more thing: about 24,000 items show up at the Calgary Transit lost and found office every year – that’s about 2,000 pieces of lost property every month, so be patient!

Tips to avoid losing your stuff on Calgary Transit 

We get it. Sometimes things just happen. But a little prevention can go a long way. Here are some essential tips to reduce your chances of losing your stuff or increase your chances of getting it back.

  • Write your name and phone number on your phone case or wallet.
  • Do a quick body, seat, and floor check to make sure you have everything before stepping off the bus, train, or streetcar. 
  • Avoid putting smaller objects on your lap like gloves or hats. They don’t make noise when they fall. 
  • If you find someone else’s stuff, don’t be that person. Do the right thing and bring it to the lost and found.

Use Rocketman to get around Calgary

Rocketman makes it easy to know when the next bus is coming. Just make sure to follow COVID-19 rules if you’re travelling. There are ways to ride public transit safely, so you should always be aware of best practices. If you’re looking to save a few dollars, check out Low-Income options for Calgarians. 

Even though commuting is limited, you still need to be prepared. Rocketman keeps you ahead of your commute by providing you with real-time transit alerts, travel times and our new crowdedness feature. 

Rocketman transit app for iOS

Rocketman transit app for Android

Not sure if Rocketman works in your area? View our list of supported regions.

Have you ever hopped off the bus or the CTrain, checked your pockets and realized you lost your phone, keys or even your wallet? It happens to the best of us. Before you chase down the CTrain or jump in an Uber and tell the driver to “follow that bus!”, take a deep breath. There are actually some pretty specific protocols that Calgary Transit has put in place to help you recover lost items.

The first step you should take when you lose something on Calgary Transit 

Believe it or not, people lose things on Calgary Transit all the time. And here’s an even bigger shocker: good people are commuting in Calgary who return the items they find. And they have to be able to return it somewhere. Guess what? There’s an office for that – a Lost & Found Office, which might sound like something out of a Harry Potter novel, but it’s fully muggle.

Here’s what you need to know about retrieving an item from the downtown Customer Service Centre (Lost & Found):

  • Calgarians who have lost an item can report it missing online by filling out this form or call 311 or 403-268-1600.
  • We recommend calling before you arrive to confirm your lost item. Call between the hours of 10:00 a.m. and 5:30 p.m.
  • Pick up lost items at the office located at Centre Street Platform at 125 Seventh Ave. S.E.
  • Items found on transit can either be turned in to the operator or taken to the downtown customer service centre at 125 Seventh Ave. S.E.
  • Closed Saturdays, Sundays & holidays

Oh, and one more thing: about 24,000 items show up at the Calgary Transit lost and found office every year – that’s about 2,000 pieces of lost property every month, so be patient!

Tips to avoid losing your stuff on Calgary Transit 

We get it. Sometimes things just happen. But a little prevention can go a long way. Here are some essential tips to reduce your chances of losing your stuff or increase your chances of getting it back.

  • Write your name and phone number on your phone case or wallet.
  • Do a quick body, seat, and floor check to make sure you have everything before stepping off the bus, train, or streetcar. 
  • Avoid putting smaller objects on your lap like gloves or hats. They don’t make noise when they fall. 
  • If you find someone else’s stuff, don’t be that person. Do the right thing and bring it to the lost and found.

Use Rocketman to get around Calgary

Rocketman makes it easy to know when the next bus is coming. Just make sure to follow COVID-19 rules if you’re travelling. There are ways to ride public transit safely, so you should always be aware of best practices. If you’re looking to save a few dollars, check out Low-Income options for Calgarians. 

Even though commuting is limited, you still need to be prepared. Rocketman keeps you ahead of your commute by providing you with real-time transit alerts, travel times and our new crowdedness feature. 

Rocketman transit app for iOS

Rocketman transit app for Android

Not sure if Rocketman works in your area? View our list of supported regions.

Don’t have Rocketman? Stay on top of your commute by downloading it:

Download Rocketman on the App Store
Get Rocketman on Google Play

Not sure if Rocketman works in your area? View our list of supported regions.

This article offers general information only and is not intended as legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. While the information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the author(s) as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or its affiliates.

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