Transit Life

What to Do When You Lose Something on Vancouver Transit

Reading Time: 3 minutes

Transit Life

What to Do When You Lose Something on Vancouver Transit

Reading Time: 3 minutes

Have you ever hopped off the bus, SkyTrain, or SeaBus, checked your pockets and realized you lost your Compass card, keys or even your wallet? It happens to the best of us. Before you chase down the SkyTrain or jump in a cab and tell the driver to “follow that bus!”, take a deep breath. There are some pretty specific protocols that TransLink has put in place to help you recover lost items.

The first step you should take when you lose something on Vancouver Transit 

Believe it or not, people lose things on Vancouver Transit all the time. And here’s an even bigger shocker: good people are commuting in Vancouver who return the items they find. And they have to be able to return it somewhere. Guess what? There’s an office for that – a Lost Property Office, which might sound like something out of a Harry Potter novel, but it’s fully muggle.

Here’s what you need to know about retrieving an item from the Lost Property Office:

  • Vancouverites who have lost an item on TransLink can report it missing online by filling out this form or call 604-953-3333, or tweet @TransLink on Twitter.
  • If you find a Compass card drop it off at the closest Compass Card Donation Kiosk location:
    • Compass Customer Service Centre at Stadium–Chinatown Station
    • Broadway–City Hall Station
    • Burrard Station
    • Vancouver City Centre Station
    • Waterfront Station
    • YVR–Airport Station
  • If you can mail the item, please send it to the following address:
    Compass Customer Service
    PO Box 2212 STN Terminal
    Vancouver, BC
    V6B 3W2
  • If you plan on going in-person, call before you arrive to confirm your lost item at the Lost Property Office.
  • Call between the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday.
  • Saturdays are for walk-in customers only during the hours of 12:00 p.m. to 4:00 p.m. Phone lines will not be active.
  • Pick up lost items at the office located Stadium–Chinatown SkyTrain Station, 590 Beatty St.

Oh, and one more thing: historically, TransLink has reported over 30,000 items at the Lost Property Office every year – so be patient!

Protocols are currently in place due to the pandemic, so note the following:
Avoid visiting the Lost Property Office unless you have called and confirmed that they have your item. Please practice social distancing measures when visiting the office. Bike pick-up will not be permitted unless previously arranged.

What if your lost article isn’t claimed? 

Nothing lasts forever, folks, so don’t expect TransLink to act as a free storage locker. If you don’t claim your lost item within a few days (up to a month, depending on the type of item), it gets donated to charity. Care Cards and birth certificates are sent back to their government agencies.

Tips to avoid losing your stuff on Vancouver Transit 

We get it. Sometimes things happen. But a little prevention can go a long way. Here are some essential tips to reduce your chances of losing your stuff or increase your chances of getting it back.

  • Write your name and phone number on your Compass card, phone case or wallet.
  • Do a quick body, seat, and floor check to ensure you have everything before stepping off the bus, train, or streetcar. 
  • Avoid putting smaller objects on your lap like gloves or hats. They don’t make noise when they fall. 
  • If you find someone else’s stuff, don’t be that person. Please do the right thing and bring it to the lost and found.

Use Rocketman to get around Vancouver

Rocketman makes it easy to know when the next bus is coming. Just make sure to follow COVID-19 rules if you’re travelling. There are ways to ride public transit safely, so you should always be aware of best practices. If you’re looking to save a few dollars, check out Low-Income options for Vancouverites.

Even though commuting is limited, you still need to be prepared. Rocketman keeps you ahead of your commute by providing you with real-time transit alerts, travel times and our new crowdedness feature. 

Rocketman transit app for iOS

Rocketman transit app for Android

Not sure if Rocketman works in your area? Please view our list of supported regions.

Have you ever hopped off the bus, SkyTrain, or SeaBus, checked your pockets and realized you lost your Compass card, keys or even your wallet? It happens to the best of us. Before you chase down the SkyTrain or jump in a cab and tell the driver to “follow that bus!”, take a deep breath. There are some pretty specific protocols that TransLink has put in place to help you recover lost items.

The first step you should take when you lose something on Vancouver Transit 

Believe it or not, people lose things on Vancouver Transit all the time. And here’s an even bigger shocker: good people are commuting in Vancouver who return the items they find. And they have to be able to return it somewhere. Guess what? There’s an office for that – a Lost Property Office, which might sound like something out of a Harry Potter novel, but it’s fully muggle.

Here’s what you need to know about retrieving an item from the Lost Property Office:

  • Vancouverites who have lost an item on TransLink can report it missing online by filling out this form or call 604-953-3333, or tweet @TransLink on Twitter.
  • If you find a Compass card drop it off at the closest Compass Card Donation Kiosk location:
    • Compass Customer Service Centre at Stadium–Chinatown Station
    • Broadway–City Hall Station
    • Burrard Station
    • Vancouver City Centre Station
    • Waterfront Station
    • YVR–Airport Station
  • If you can mail the item, please send it to the following address:
    Compass Customer Service
    PO Box 2212 STN Terminal
    Vancouver, BC
    V6B 3W2
  • If you plan on going in-person, call before you arrive to confirm your lost item at the Lost Property Office.
  • Call between the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday.
  • Saturdays are for walk-in customers only during the hours of 12:00 p.m. to 4:00 p.m. Phone lines will not be active.
  • Pick up lost items at the office located Stadium–Chinatown SkyTrain Station, 590 Beatty St.

Oh, and one more thing: historically, TransLink has reported over 30,000 items at the Lost Property Office every year – so be patient!

Protocols are currently in place due to the pandemic, so note the following:
Avoid visiting the Lost Property Office unless you have called and confirmed that they have your item. Please practice social distancing measures when visiting the office. Bike pick-up will not be permitted unless previously arranged.

What if your lost article isn’t claimed? 

Nothing lasts forever, folks, so don’t expect TransLink to act as a free storage locker. If you don’t claim your lost item within a few days (up to a month, depending on the type of item), it gets donated to charity. Care Cards and birth certificates are sent back to their government agencies.

Tips to avoid losing your stuff on Vancouver Transit 

We get it. Sometimes things happen. But a little prevention can go a long way. Here are some essential tips to reduce your chances of losing your stuff or increase your chances of getting it back.

  • Write your name and phone number on your Compass card, phone case or wallet.
  • Do a quick body, seat, and floor check to ensure you have everything before stepping off the bus, train, or streetcar. 
  • Avoid putting smaller objects on your lap like gloves or hats. They don’t make noise when they fall. 
  • If you find someone else’s stuff, don’t be that person. Please do the right thing and bring it to the lost and found.

Use Rocketman to get around Vancouver

Rocketman makes it easy to know when the next bus is coming. Just make sure to follow COVID-19 rules if you’re travelling. There are ways to ride public transit safely, so you should always be aware of best practices. If you’re looking to save a few dollars, check out Low-Income options for Vancouverites.

Even though commuting is limited, you still need to be prepared. Rocketman keeps you ahead of your commute by providing you with real-time transit alerts, travel times and our new crowdedness feature. 

Rocketman transit app for iOS

Rocketman transit app for Android

Not sure if Rocketman works in your area? Please view our list of supported regions.

Don’t have Rocketman? Stay on top of your commute by downloading it:

Download Rocketman on the App Store
Get Rocketman on Google Play

Not sure if Rocketman works in your area? View our list of supported regions.

This article offers general information only and is not intended as legal, financial or other professional advice. A professional advisor should be consulted regarding your specific situation. While the information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subjects discussed. All expressions of opinion reflect the judgment of the author(s) as of the date of publication and are subject to change. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Royal Bank of Canada or its affiliates.

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