FAQ

What is Rocketman?

Rocketman is a Canadian-built transit app that shows you the info you need to get you to your destination on time with minimal wait times. View real-time bus schedules, track your streetcar along its route, save your favourite stops and get real-time transit delay alerts so you’re not left waiting out in the snow, rain, or unseasonable heat.

How does the Rocketman app work?

The Rocketman app connects to schedules and real-time feeds provided by transit agencies to provide users with up-to-date information regarding their commute. Whether that’s letting you know that there is construction on the subway this weekend or that your bus is coming in two minutes, Rocketman keeps you informed.

Does Rocketman work without data?

No. Like I mean… you could open the app and stare at a blank map, but because Rocketman relies on so many real-time feeds, the app won’t show any information unless it has an internet connection.

Why isn’t the Rocketman app working?

If Rocketman isn’t working on your phone, try these steps first:

  1. Turn your phone off and back on.
  2. Make sure Rocketman can access your Location in your phone settings.
  3. Make sure Notifications are turned on for Rocketman.
  4. If you’re still having issues, try deleting the app and reinstalling it from your app store (note: if you delete the app you will lose any content you’ve saved or added to your favourites).

If you’re still experiencing an issue after taking these steps, email us at support@rocketmanapp.com to tell us more & we’ll help troubleshoot the problem.

If the app is working but you’re not seeing any countdowns or transit vehicle arrival predictions, there is a chance that your local transit agency’s feeds are down (TTC, Translink, BC Transit, Calgary Transit, etc.). If that’s the case, you can let us know at support@rocketmanapp.com or tweet @rocketmanapp.

Why isn’t the Rocketman app working?

Using Rocketman is as easy as pouring yourself a glass of milk (oat milk if you’re vegan). Click open the app and use the “Stops Map” or “Near Me” tab to find stops closest to you. Here you’ll find the vehicle arrival times & any alerts along this route. You can save your favourite stops for the future so they’re easily accessible, which will appear in the “Favourites” tab.

How accurate is Rocketman?

We use feeds and vehicle tracking provided by local transit agencies to show where buses and streetcars are along their routes.  For trains, we provide arrival times and countdowns based on train schedules. For all vehicles, we also display alerts so you know about any delays as soon as they happen.

The Rocketman App is down, what’s going on?

Generally, the app goes down as a result of your local transit feeds having problems. If you aren’t getting bus times, you can try fully closing and reopening the app, otherwise just shoot us an email at support@rocketmanapp.com and we’ll see what we can do to help.

Is Rocketman available in my city?

Rocketman is available in over 99 cities across Canada and serves public transit agencies including TTC, Go Transit, MiWay, Zum, OC Transpo, Viva, GRT, BC Transit, TransLink, Calgary C-Train, Edmonton Transit & many others. You can view all available Canadian cities here or check out Supported Cities in the app settings!

Are you affiliated with the TTC?

We are not affiliated with the TTC. While Rocketman was originally developed in 2011 to service TTC riders in Toronto, we provide real-time transit information for many cities across Canada.

What is RBC Ventures? And how is Rocketman affiliated?

Rocketman is owned by RBC Ventures Inc., a subsidiary of Royal Bank of Canada. RBC Ventures is moving beyond banking to solve common problems for Canadians, like making it easier for them to get from point A to point B on public transit. You can learn more about RBC Ventures at rbcventures.ca.

How does the crowding feature work?

Rocketman users across the country will notice buttons on the countdown screen – the place you track real-time arrival times and alerts – where you can report crowding levels on your route. Riders can use this to inform other passengers about the state of crowdedness on their route, specifically:

  • If there is seating available,
  • If it’s standing room only, or
  • If a vehicle is at capacity and is no longer picking up riders.

Reported crowds will trigger alerts that will be displayed to all users who are looking up that route.

What is the Rocketman Beta program and how can I join?

The Rocketman Beta program gives you early access to our new features and improvements. All we ask is that you provide feedback on things you like, don’t like, and any bugs or issues you might encounter. If you’d like to join our Beta program, email us at support@rocketmanapp.com and let us know!

What are you doing to protect my privacy?

We take the privacy of our users very seriously, and we’re committed to being transparent and explicit about user consent. Please see the Rocketman Privacy Disclaimer for more details.

I don’t want Rocketman to know my location but I want to see transit information. Can I still use the app?

Absolutely! If you do not want to allow Rocketman to access your location, you can manually enter your location and destination into the app. Remember to turn off Rocketman’s access to your location in your device’s settings.

Do I need to provide my email to Rocketman?

No, you don’t! You may see offers or contests promoted within the Rocketman app that ask for your email address to fulfill the offer or enter the contest, but your email is not required to use the app.