FAQ

Rocketman is now owned by RBC Ventures Inc., a subsidiary of Royal Bank of Canada. RBC Ventures is moving beyond banking to solve common problems for Canadians, like making it easier for them to get from point A to point B on public transit. Over the next few months, we intend to introduce some enhancements that should make Rocketman even more useful for transit riders. You can learn more about what we do, as well as our other solutions, at rbcventures.ca.

Your Privacy

We take the privacy of our users very seriously, and we’re committed to being transparent and explicit about user consent. Currently, Rocketman does not collect, store, use or share geolocation data. We also do not collect, store, use or share any personal information. If we want to collect or share any personal information  or geolocation data in the future, we will always ask for our users’ permission first.

You may have a few more questions about your privacy. Take a look at the FAQs below to see if the answers are there. If not, don’t hesitate to reach out to us at <support@therocketmanapp.com>

Rocketman knows my location to provide me with local transit information. Does that mean RBC or RBC Ventures knows where I am and where I go?

The Rocketman app identifies bus and streetcar stops near you as well as bus and streetcar arrival times. The app recognizes your location only when you allow location access on your device through your device’s settings ‘While Using the App’. While the app uses this information, it is never transmitted or shared with RBC Ventures.  Your location, transit routes and travel times are not collected, stored, tracked, used or shared.

I saved some of my frequent routes in “Favourites.” What happens with that data?

Any location, bus routes and travel times saved in “Favourites” are not attributed to you as an individual user. The data is stored locally on the smartphone device.

Does RBC Ventures share Rocketman user geolocation data with other RBC companies or entities?

RBC Ventures does not collect, store, track or use its users’ geolocation data and no geolocation data is shared with other RBC companies or any other entities.

I don’t want Rocketman to know my location but I want to see transit information. Can I still use the app?

Absolutely! If you do not want to allow Rocketman to access your location, you can manually enter your locations and destinations into the app. Remember to turn off Rocketman’s access to your location in your device’s settings.