Rocketman Frequently Asked Questions
How do I use the Rocketman transit app in Halton Hills?
We made Rocketman really easy to use.
You start by heading to your app store of choice, where you can download it for free. Once you have the app installed, you can favourite your preferred stops, group different stops together based on your commute, and set reminders for the next vehicle to arrive.
With Rocketman, you’ll stay up to date throughout your trip with real-time alerts. That way you’ll know if you can stop for a coffee on your way.
Is the Rocketman transit app accurate?
The Rocketman app uses feeds and vehicle tracking information provided by local transit agencies to let you know where vehicles are and to determine vehicle arrival times.
This helps us display alerts as soon as delays occur and makes sure you know when you need to be at your stop. Of course, this means that you need to have an internet connection through Wi-Fi or a data plan to effectively use Rocketman.
What is the best Halton Hills Transit app for iPhone?
Rocketman is obviously the best Halton Hills Transit app for your iPhone—we’re sure the other guys are OK but we’re where the real party is at. We provide you with real-time alerts, delay notifications, and can help you prove to your boss that it really was transit’s fault you were late (we’ve got your back).
What is the best Halton Hills Transit app for Android?
Hmm, best Halton Hills transit app for Android? We’re not sure… just kidding! It’s obviously Rocketman.
We believe that all transit riders, including those that don’t use Apple devices, deserve to have accessible, accurate real-time transit updates. Though, full disclosure, if you have a flip phone, you’re on your own.
Why do you even need to use a Halton Hills Transit app?
You certainly aren’t obligated to use a transit app. If you prefer a spontaneous ride where delays could happen without any information, you don’t want to know when your bus is going to arrive, and you’re altogether OK with not knowing what’s going to happen, then pass on the transit app.
But for those of us that like to stay on top of our transit ride, then the best transit app is exactly what you need.
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What is ActiVan Accessible Transit?
ActiVan Accessible Transit is Halton Hills’ door-to-door specialized transportation service for persons with disabilities or those over 65 in Halton Hills.
Riders need to be registered to use the service, and can ride anywhere within the Halton Hills area. It’s an affordable option for making your way around the area and getting where you need to go.
If you need more information on applying, visit the Halton Hills website or call 905 -702 -6435
What is Züm?
Züm is Brampton Transit’s bus rapid system (BRT).
Unlike a standard bus system, the BRT is designed to get passengers to where they’re going faster by providing fewer stops along an express route. The Züm service follows the same fare rules as Brampton’s traditional buses.
Not only does Züm service the Brampton area, but it makes a stop at Winston Churchill in Halton Hills, which means local riders can hop on and take a ride.
How to pay for Züm
Brampton Transit encourages the use of contactless, electronic payment via the PRESTO Card. They can be purchased via authorized retailers and online—bonus points, you can use this same PRESTO Card to ride GO Transit.
Züm PRESTO Cards
There are 11 different transit agencies in the greater Toronto, Hamilton and Ottawa areas that prefer PRESTO’s contactless, electronic payment option, including Brampton Transit.
PRESTO cards are easy to use. You can get yourself one online at prestocard.ca, an authorized retail outlet, or Ticket Vending Machine—though if you need to change your fare from the default (adult) to something else, you’ll need to visit a Customer Service Outlet.
With the PRESTO card, there’s no need to carry change around. Not to mention you can manage your card online, and protect your balance if it’s lost or stolen.
Züm Transit Alerts
Transit delays suck.
That’s where Rocketman comes in. We’re tapped into Brampton Transit and Züm buses, and can deliver up-to-date, real-time alerts.
You have things to do, places to go, and people to see (though maybe less right now than normal). We’ve got your back, and we want you to get to your destination with as little frustration as possible.
Züm COVID-19 information
Brampton Transit and Züm are prepared for COVID-19 because they realize that people still need to move around, despite everything that’s going on.
Riders and operators on Züm buses are required to wear masks or face coverings, and asked to maintain a safe, social distance while travelling with them. It’s also a good idea to pack along a personal bottle of hand sanitizer while you’re travelling.
There are increased cleaning and sanitizing procedures on Züm buses. Brampton Transit wants to help you have a safe, comfortable journey.
What happens if there is an emergency on Züm?
Züm bus operators are equipped to provide assistance should an emergency arise.
Some Züm stations are equipped with Duress Event Stations (DES) which puts you in touch with their corporate security who can provide or call for help, if needed.
If you are at a station or riding the bus and an emergency that requires medical, police, or fire assistance arises, call 9-1-1. Alerting your driver is also a great step, they can call for help if it’s needed.
What to do when you lose something while riding Züm?
It’s a real pain when you get off the bus and realize that you’ve left something behind. Thankfully, Brandon Transit’s already thought about this.
If you’ve left something behind while riding the Züm, you can fill out their online form or call them directly at 905-874-2750, extension 62732.
Items that are found on Brampton Transit are catalogued and kept for 30 days. To collect your item, you’ll most likely have to pick it up at Brandon Transit’s Clark & Sandalwood facilities. However, the facility is currently closed, so you’ll need to call to arrange for pick-up.
Don’t forget to bring your ID along!
What is GO Transit?
GO Transit serves the Halton Hills area through their closest station, Milton GO.
You can hop on one of their signature white and green buses or trains, and head into the other cities in the GTA. If you’re planning on making the commute in or out of the area, Rocketman can help make planning a whole lot easier.
How to pay for GO Transit
You can no longer pay for your GO Transit ride with cash. However, ticket vending machines can be used to purchase single-use tickets or passes. Your best bet for riding GO Transit is to use their preferred method of payment, PRESTO Cards.
GO Transit PRESTO Cards
Transit agencies, including GO Transit, prefer PRESTO cards due to their contactless, electronic payment option. What’s great about it is that you can use your card on multiple transit services, so you only have to carry the one card along with you.
It only costs $6 to get yourself a PRESTO card. You can do so online, at an authorized retailers (like Shoppers Drug Marts), vending machines, or customer service. Once you have one in-hand, you can load it with funds, and manage it online.
When it’s time to ride, all you have to do is tap and go!
GO Transit Alerts
Rocketman wants to ensure that your next ride with GO Transit is as comfortable and frustration-free as possible. We provide you with information about when your next bus is coming, provide live countdowns for the next train, and provide you with real-time alerts. We’re ready to become your favourite Halton Hills GO Transit app.
GO Transit safety information
GO Transit has safety and security measures in place to help ensure that everyone, including both riders and staff, have a comfortable and safe ride. Their staff are trained on emergency protocols, and you can access Transit Safety via their 24-hour phone line if you need help.
GO Transit COVID-19 information
COVID-19 has changed the way we move around, but GO Transit understands that you still need to get to where you’re going. While there are temporary service changes, Rocketman is here to help you stay on top of the changes.
If you are planning on riding GO Transit, you’ll need to make sure you wear face coverings and maintain a social distance while on trains or buses. You also need to follow the additional safety measures in place, like following the exit and entry doors, on-board floor decals, and plexi-glass seat dividers to help you along.
GO Transit staff are also wearing face coverings, participating in regular health screenings, and practicing social distancing. Increased cleaning measures are also in place.
What happens if there is an emergency on GO Transit?
Emergencies happen, even when you’re well-prepared but GO Transit has policies in place.
If you see one that’s happening, you can contact safety dispatch via their phone line at 1-877-297-0642. This will connect you with trained safety officers or staff.
If you are on a GO Transit bus, pull the yellow strip to alert your driver. Call 9-1-1 if you believe police, medical, or fire assistance is needed.
What to do when you lose something while riding GO Transit?
GO Transit is no stranger to finding items left behind on their vehicles. If you happen to leave an item behind after your ride, fill out their online form so you can start tracking your item down right away.
The GO Transit Lost & Found staff will contact you if your item is found. You can book an appointment and arrange to pick it up from the office that’s located at York Concourse in Union Station. You’ll need to make sure you bring your ID and proof of ownership with you when you go to retrieve your item.