Burlington, we’ve got you covered for Burlington Transit!
Burlington Transit serves 17 routes with a fleet of over 60 buses, and we can help you figure out when you need to be there to catch the right one to get to where you’re going.
Rocketman can also help you figure out how to connect with the Hamilton Street Railway or Oakville Transit. Plus, Burlington Transit connects with the GO Transit system. There’s no way
How to pay for Burlington Transit
Burlington Transit fares are based on payment type and age. All riders 13 and older using cash pay $3.50 for a single ride. Riders using a PRESTO card get a discounted rate, depending on their age. They also offer three free fare programs:
- Children 12 and under
- Adults 65+ ride for free on weekdays between 9 am and 2:30 pm
- Customers in the Subsidized Passes for Low Income Transit program receive a free PRESTO monthly pass
How to buy fares/passes?
Burlington Transit fares can be purchased when you board the bus with cash or PRESTO cards (though you have to already have your card loaded to be able to purchase it).
You can load your PRESTO card with up to $1,000, using cash, credit or debit, online, a self-service kiosk at GO Transit stations, or at the Downtown transit terminal.
Where to buy fares/passes?
You can pay for fares in cash when you enter the bus, but you’ll want to make sure to pay with the exact amount as drivers are not able to give you change. You also need to make sure that you request a paper transfer when you board.
You can purchase a PRESTO card online at prestocard.ca, or you can do so in-person visiting the Downtown transit terminal or a GO Transit station.
Burlington Transit Fares Zones
Burlington Transit has 17 routes that serve the Burlington area (though they are operating on modified service, so it’s possible they aren’t all operating). Unless one of the three free fare programs is applicable, fares are required to access all of them.
What is POP?
Proof of payment or POP is required to ride Burlington Transit vehicles. This can be in the form of tapping your PRESTO card when you get on the bus, paying a cash fare, or showing a valid transfer.
Burlington Transit offers transfers that are valid within two hours of purchasing your fare, that way you can switch buses to get to your destination without having to pay any extra cash.
If you are paying cash when you get on the bus, you can request a paper transfer from your driver. For PRESTO card users, transfers are automatically added. That way when you tap your card for the next Burlington Transit bus, you won’t be charged another fare within the two-hour period.
Paper transfers from the Hamilton Street Railway are accepted at certain Burlington Transit stops.
You cannot outright purchase a monthly pass, you need to use the PRESTO card transit loyalty program. Your PRESTO card will track your trips and stop charging you once you reach the monthly maximum, the rest of the trips in that calendar month will be free.
Burlington Transit PRESTO Cards
PRESTO cards are Burlington Transit’s solution to electronic, touchless payment. There is no need to carry around change or use paper tickets, and the cards are valid on any Burlington Transit bus (along with many other transit services in the GTA).
PRESTO cards are easy to use. You purchase, load, and register your card, then you tap and go. Cards can be managed from within the PRESTO app, and feature great features like setting up Autoload and Autorenew (for passes). These handy little cards can be purchased for $6 online at prestocard.ca, or in-person at the downtown Burlington Transit terminal or any GO Transit station.
If you’re a frequent flyer on Burlington Transit, you’ll be glad to hear the PRESTO card has a loyalty program—you’ll never pay more than the cost of a monthly pass. Your card tracks your trips and stops charging you fares when you hit the maximum.
Burlington Transit Accessibility
All vehicles used by Burlington Transit, both conventional and specialized, are accessible. Their conventional buses feature:
- Low floors
- Kneeling capabilities and ramps
- High colour contrast grab bars and stanchions
- Digital and audio announcements
- Marked priority seating
- Passenger signal stop request
- Low glare, anti slip floor covering
If you are unable to ride on a conventional bus, Burlington Transit also provides specialized door-to-door service.
Getting around Burlington with Burlington Transit
Burlington Transit is a great, affordable way to get around the city, whether you’re brand new or you’ve been commuting for years. The key to learning the ins-and-outs of a new transit system (or mastering an old one) is having the best transit app to lend you a hand.
Burlington Transit Alerts
Rocketman provides real-time vehicle alerts, and updates on changes and delays to help make your next ride with Burlington Transit better. You can worry less about unexpected delays or closures because as soon as we know, you do too!
Burlington Transit safety and security policies
Traveller and employee safety is important to Burlington Transit. Should something occur, transit staff and operators are around to help you out. Here are a few more things you might want to know about Burlington Transit:
Burlington Transit COVID-19 information
Burlington Transit has made a number of changes to their services, policies, and procedures related to COVID-19. While they remain open with adjusted services, it’s important that you only use transit for essential travel. If you are not well, stay home.
Riders are required to wear face coverings, and asked to observe social distancing. Buses are cleansed daily, and are being sprayed with AEGIS Microbe Shield, as part of their enhanced cleaning protocols. And buses should be entered through the front doors, and exited through the back.
Is Burlington Transit safe?
Burlington Transit considers passenger and employee safety to be a top priority. Staff and operators can provide assistance if you need it while you’re using their services.
What happens if there is an emergency on Burlington Transit?
If you experience or witness an emergency while on Burlington Transit, operators and staff are trained to provide assistance. In the case that medical, fire or police assistance is required, call 9-1-1.
On a bus…
If you are on Burlington Transit bus and witness or experience an emergency, alert your operator immediately. Should the assistance of fire, police, or medical assistance, call 9-1-1.
At a stop or station…
If you are at a Burlington Transit stop or station and see or experience an emergency, alert a staff member. Call 9-1-1 if you require police, fire, or medical assistance.
What do I do if I see something on Burlington Transit and need to report it?
If there is something you want to report to Burlington Transit, you can contact them via email at email@example.com or phone at 905-639-0550. You’ll want to make note of the date, time and location of what you report, and provide a detailed description.
What does Burlington Transit do with their security footage?
Burlington Transit states that their use of surveillance cameras is to ensure the safety and security of their drivers and passengers, in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and other relevant legislation.
Each bus is equipped with internal and external and external cameras. Burlington Transit says that questions related to the collection of security footage can be directed to the Supervisor of Operations at 905-335-7838 ext. 7511 c/o Burlington Transit 3332 Harvester Rd., Burlington ON, L7N 3M8.
How do I lodge a complaint with Burlington Transit?
Got a complaint? You can use Burlington Transit’s online form to send it in.
What to do when you lose something while riding Burlington Transit?
If you’ve lost (or found) an item on a Burlington Transit bus, you can email firstname.lastname@example.org or phone them at 905-639-0550 from Monday to Friday from 9 am to 4 pm. You will need to share the date, approximate time, and route you travelled on if you are looking for a missing item.
Found items (with the exception of perishables) are held at the downtown Transit Terminal located at 430 John Street for 30 days before being donated to a local charity.
What to do when you lose something on the bus?
If you’ve left something behind on a Burlington Transit bus, call or email them at email@example.com or phone them at 905-639-0550 from Monday to Friday from 9 am to 4 pm.