Mississauga, we’ve got you covered for GO Transit!
Not only can you find your way through Mississauga with GO Transit, but they also serve the greater Toronto and Hamilton area, which means you can get pretty much anywhere you need to go. But that means you have many options when it comes to figuring out the best way to get to your destination.
Have no fear though, Rocketman is here! We can help you decide the best routes, let you know when your transit vehicle is coming (we even have a train countdown), and provide you with real-time updates on delays and changes.
There’s never been an easier way to sit back, relax, and have a stress-free transit experience.
How to pay for Mississauga GO Transit
GO Transit doesn’t just service the Mississauga area; they cover a lot of ground. That means figuring out how and what to pay can sometimes be a challenge. Here’s what you need to know:
How to buy fares/passes?
GO Transit fares and passes can be purchased with cash, credit or debit at ticket vending machines or the customer service window. Most Missisuaga-serving transit agencies, including GO Transit, encourage customers to opt for touchless payment via PRESTO cards.
Where to buy fares/passes?
You can purchase tickets, group, and day passes at the ticket counter or vending machine before you ride. PRESTO cards can be purchased online or at select vending locations. If you want to reload your card, you can do so online, at a customer service outlet or other authorized location, or self-serve reload machines.
GO Transit Fares Zones
GO Transit covers a lot of ground, which means it services several fare zones in the greater Toronto area. You can access GO Transit in Mississauga (obviously), Toronto, York, Durham, Brampton, Oakville, Caledon, Milton, Halton Hills, Burlington, and Hamilton.
What is POP?
POP means proof of payment—you need to be able to prove that you’ve paid to ride GO Transit with a ticket, transfer or your PRESTO card. Even if there’s no one checking at the door, you still need to have it available because you can be asked for it at any time.
You can use a single GO Transit fare for up to three hours to complete your trip. If you are using a PRESTO card, transfer credits will be applied automatically, so while you have to tap every time you board, you’re only charged once.
You can also use your PRESTO card to transfer between GO Transit and other participating providers, but you will have to pay an additional fare when you switch. GO Transit has partnered with MiWay for a special discount fare of $0.80 when you switch from MiWay to go.
Beyond regular fares, GO Transit offers riders the option to purchase day and group passes.
Mississauga GO Transit PRESTO Cards
PRESTO cards are the one transit payment card to rule them all. They can be used throughout the greater Toronto and Hamilton area and the Oshawa area, including Mississauga. That means you don’t have to worry about carrying many different tickets or a wallet full of change if your journey goes beyond your local transit agency.
You can purchase your very own PRESTO card for a mere $6, online or at the City Centre Transit Terminal, GO Transit stations and terminals, TTC subway stations, and select Shoppers Drug Mart locations and Mississauga Community Centres. If you need to change the fare type from adult to senior or youth, you’ll need to purchase yours in person.
Once your card is activated, you can top it up at self-serve kiosks at transit stops and stations around Mississauga, or you can manage it from the PRESTO app on your phone (which we recommend keeping right next to Rocketman on your home screen).
PRESTO cards mean not only do you get a touchless experience and never have to worry about carrying transit change again, but you can also access discounts! Making your ride cheaper and more stress-free.
Getting around Mississauga with GO Transit
GO Transit understands that your trip doesn’t simply end when you reach the end of Mississauga, so they’re set up to help you get elsewhere, including Hamilton, Oshawa, Toronto, and other GTA areas. They cover 2,500 km with their 39 routes, and Rocketman can help you navigate through it all!
GO Transit alerts
Rocketman provides you with real-time alerts about GO Transit, delays, bus times, and even live countdowns for train arrivals. Your experience can be customized by selecting and grouping your favourite stops.
What happens when there is a train closure?
Stations or lines can be closed for several reasons, from construction to emergencies. Rocketman can alert you to these closures and help you re-route so you can get safely and efficiently to wherever you are going.
GO Transit Safety & Security
Safety and security is a big factor in how GO Transit operates. There are many specific ways that riders can access assistance if they need it. Here’s what you need to know:
GO Transit COVID-19 information
Despite the COVID-19 pandemic, GO Transit remains committed to helping you get to your destination. They have continued to provide a safe environment for travellers by implementing specific health-related measures, including requiring all riders to wear face coverings and observe social distancing.
GO Transit staff are also subject to increased safety measures, including face masks, social distancing, regular health screenings, and increased cleaning procedures. Furthermore, health and safety kiosks have been provided at some GO stations where you can voluntarily check your temperature and learn about proper hand hygiene.
There have been temporary schedule and service changes due to the pandemic, but Rocketman can help you stay on top of them and find your way. GO Transit has also discontinued the allowance of cash-based fares and encourages riders to use PRESTO cards if possible.
What happens if there is an emergency on GO Transit?
GO Transit is equipped to handle emergencies, should they arise. Their safety dispatch line can be contacted via phone at 1-877-297-0642, and their GO Transit Safety Officers (identifiable by their uniforms) help with emergencies as they arise.
Here are a few things you might want to know while riding GO Transit:
On a train…
While riding a GO Transit train, pull the yellow emergency strip to alert the operator if you come across an emergency. Dial 9-1-1 if emergency services are required.
On a bus…
If you are involved in an emergency or come across one while riding a GO Transit bus, notify the operator. If emergency services are needed, call 9-1-1.
At the station…
If an emergency happens while you are at a GO Transit station and medical, fire or police assistance is needed, call 9-1-1. You are also encouraged to alert a member of their staff.
Is GO Transit safe?
GO Transit puts extra care into making sure that passengers on every bus and train are safe. In fact, they deem themselves one of the safest transit systems in the world.
What do I do if I see something and need to report it?
It’s important to alert GO Transit to anything that you find suspicious or concerning. You can do so via their 24-hour emergency line at 1-877-297-0642. If you are reporting an emergency or crime in progress, make sure to call 9-1-1 immediately. You can also alert the staff by pressing the yellow emergency strip to ride a GO Transit train or bus.
How do I lodge a complaint with GO Transit?
Should you need to file a complaint based on your GO Transit experience, you can use their online comment form. If the matter is of particular urgency, call 1-888-438-6646.
What to do when you lose something on GO Transit?
Losing something on transit is never a fun experience, but it happens to the best of us. GO Transit has been around the block a few times (both figuratively and literally), so they have an idea of what to do if you find yourself an item short once you arrive at your destination.
If you are missing an item, fill GO Transit’s online form. When your item is found, the Lost & Found Office will give you a call and arrange for a time for you to pick your item up. The office is located at York Concourse in Union Station, but due to COVID-19, access is limited to appointments only.
When you head to the Lost & Found Office to pick your item up, you will need to provide proof of ownership (like the passcode to a phone) and your ID. For those unable to pick up an item yourself, you can arrange for someone to do it on your behalf, or you can send a courier.
What to do when you lose something on a GO Transit train?
The online form can be used for riders who believe they left an item behind on a GO Transit train (or at the station). If GO Transit finds your item, they will reach out and schedule a pick-up time for you.
What to do when you lose something on a GO Transit bus?
The train is not the only place you might lose something along your journey, and if you happen to leave something on a GO Transit bus, you can also fill out their online form.