Toronto, we’ve got you covered for GO Transit!
Navigating GO Transit buses and trains have never been easier, simply save your favourite stops in Rocketman, decide on your route, and sit back, relax, and wait for the real-time updates to start rolling in.
Rocketman keeps it simple by telling you only what you need to know to get to your destination with GO Transit. Get real-time updates, delay notifications, and even find out whether or not the next bus is packed, all from your phone.
Learn more about the Rocketman transit app for Toronto.
How to pay for GO Transit
GO Transit covers a lot of ground, and figuring out where and how to pay can be a little complex. But we’ve got you covered, here’s what you need to know:
How to buy fares/passes?
You can use cash to buy fares or passes at ticket vending machines at GO Transit stations. PRESTO cards and tickets offer a touchless payment system that appears to be favoured by most of the Toronto-serving transit agencies.
Where to buy fares/passes?
Tickets, group passes, and day passes can be purchased at the ticket counter, or ticket vending machine at the station before you ride. If you want to buy a PRESTO card or have one you want to reload, you can do so at select ticket vending machines, PRESTO Self-Serve Reload machines, at customer service outlets, and even a few Shoppers Drug Marts.
GO Transit Fares Zones
There are multiple fare zones in the GTA that GO Transit serves. These include Toronto, Durham, York, Caledon, Brampton, Mississauga, Oakville, Burlington, Hamilton, Milton, and Halton Hills.
What is POP?
When “POP” is mentioned, it refers to “proof of payment.” You need to be able to present POP in the form of a ticket, transfer, or other forms to GO Transit staff that request to see it.
GO Transit gives you three hours to complete a trip, and transfer credits will automatically be applied if you are using a PRESTO card. You can also use your PRESTO card or ticket to transfer between GO Transit and another participating provider (like the TTC).
In other cases, you need to obtain a paper transfer when you purchase your ticket or pass.
In addition to regular tickets, you can also purchase day passes and group passes. Support persons can travel for free, but you need to make sure you grab the proper documentation when you board for POP.
Learn more about ways to save on your commute in Ontario
GO Transit PRESTO Cards
The PRESTO card that you use to access the TTC and UP Express can also be used to ride GO Transit.
That means that you can preload your fares, tap and ride—making transit even more compatible. Whether you want to pay for each trip or get yourself a monthly pass, PRESTO can help you out.
Check your balance, top up your card, and feel confident with balance protection. Taking transit is a whole lot easier!
Getting around Toronto with GO Transit
Your trip doesn’t simply stop when you reach the Toronto city limit. Sometimes you need to get out of the bustling hub-bub we call Toronto and into the GTA—that’s where GO Transit comes in.
Whether you need to get to Hamilton, Oshawa, Mississauga, or elsewhere, GO Transit has your back with 39 different routes covering over 2,500 km. But a transit system that big can be a challenge to navigate, so Rocketman has your back.
Read more about how to get around Toronto with transit.
Find out where else you can ride GO Transit in the GTA
Oakville GO Transit app
Mississauga GO Transit app
Milton GO Transit app
Hamilton GO Transit app
Burlington GO Transit app
Brampton GO Transit
GO Transit alerts
With Rocketman, you get real-time transit alerts about delays, upcoming bus times and even live countdowns for trains. You can select your favourite stops, so you always know when you need to be there, and get to your GTA destination as seamlessly as possible.
What happens when there is a subway closure?
Sometimes subway stations or lines get closed down for a number of reasons from construction to emergencies—often in these cases, the regular train is replaced by a shuttle. Rocketman can help you re-route so you arrive at your destination with the least amount of complications.
GO Transit Safety & Security
GO Transit considers safety to be a big factor in how they operate, which means they provide plenty of access to safety tools for riders. From trained staff and Transit Safety Officers to a 24-hour phone line and yellow emergency strip-equipped buses, there are ways to ask for help if you or someone else needs it.
GO Transit COVID-19 information
Go Transit remains in operation during the COVID-19 pandemic, though there have been temporary schedule changes—Rocketman can help you stay on top of these as changes are ongoing.
They are committed to providing a safe environment for travellers using their services to get around the Toronto area. Riders are required to wear face coverings, observe a safe 2-metre social distancing rule and cash is not being accepted for the purchase of tickets.
There are designated entry and exit doors to limit contact with other passengers, onboard floor decals to help you spread out, and plexiglass seat dividers. So long as you have a mask, GO Transit notes you can sit or nap anywhere during your journey.
GO Transit staff are also participating in increased safety measures, including wearing face coverings, observing social distancing rules, participating in regular health screenings, and increasing cleaning procedures.
They have also provided health and safety kiosks at the York Concourse (and a few other GO stations) where you can voluntarily check your temperature, learn more about their cleaning procedures and learn about proper hand hygiene.
Read more about riding transit safely during COVID-19.
What happens if there is an emergency on GO Transit?
Emergencies do happen from time to time but Go Transit is equipped to handle them. They have a safety dispatch line that you can reach out to at 1-877-297-0642, along with safety officers that regularly ride their routes.
GO Transit Safety Officers are there to provide riders with assistance on a variety of matters, from railway safety knowledge and fare inspections to protecting vulnerable passengers and supporting local police.
On a train…
If there is an emergency on a GO Transit train that you are riding, pull the emergency yellow strip to alert the operator. If the emergency requires medical, police or fire assistance, you should also call 9-1-1.
On a bus…
While riding a GO Transit bus if you come across or are involved in an emergency situation, notify the operator. Again, if it requires police, medical or fire intervention, call 9-1-1.
At the station…
If you are at a GO Transit station and an emergency happens, alert a member of staff and call 9-1-1 if you need emergency service assistance.
Is GO Transit safe?
GO Transit says they’re one of the safest transit systems in the world. They put extra care into making sure that passengers on every bus and train not only are safe but feel it too. You can access their 24-hour safety dispatch line via phone at 1-877-297-0642, in case of an emergency while riding you can alert the staff by pressing the yellow emergency strip.
What do I do if I see something and need to report it?
Even if you’re riding the safest transit system, there still might be an incident you need to report or an emergency that takes place (that’s simply life). You can report something directly to Go Transit via their 24-hour emergency line, 1-877-297-0642.
If you need to report an emergency or crime in progress, you need to call 911 immediately. If you’re able to, you can also alert Go Transit staff by pressing the yellow emergency strip if you’re on a vehicle—but make sure you dial 911 first!
How do I lodge a complaint with GO Transit?
You can lodge a complaint using Go Transit’s online comment form. For urgent matters, you can call 1-888-438-6646.
What to do when you lose something on Go Transit?
If you left something behind on Go Transit, know that you’re definitely not the only one. They have a whole online form and Lost & Found office located at York Concourse in Union Station to deal with missing items.
Due to COVID, access to the GO Transit Lost & Found is by appointment only, so it’s best that you don’t just show up unannounced. Instead, if you arrive somewhere and realize you’ve misplaced something along the way, fill out their online form and Go Transit Lost & Found staff will contact you to set up a pick-up appointment.
When you go to pick up your item, you’ll need to provide ID and proof of ownership, such as the passcode to enter a phone, so the staff knows they’re not just giving items away. If you are unable to pick up the item yourself, you can arrange for someone to do so on your behalf or you can send a courier.
What to do when you lose something on the subway?
If you lose an item on a Go Transit train or at the station, fill out the online form. When your item is found, they will contact you for a scheduled pick-up time.
What to do when you lose something on the bus?
If you get off a Go Transit bus and realize that you left something behind on the vehicle or at the station, fill out their online form. Go Transit Lost and Found staff will contact you for a scheduled pick-up time once your item is found.