Guelph, we’ve got you covered for Guelph Transit!
Guelph Transit sees an average daily ridership of 20,000 people, who take one of their 70 buses along their 28 routes. If you’re looking for the most efficient way to move through the city, and don’t want to spend a ton of time waiting at the stop with no bus in sight, let us guide you. Our free, easy-to-use app lets you know when you can expect the next bus, sends you real-time updates along your route, and helps you have a more predictable, enjoyable transit ride.
How to pay for Guelph Transit
Fare is required to ride on any vehicle in Guelph’s public transit, and the OnYourWay fare card is the preferred method. While you can still pay for your trip with cash, other forms of fare, including paper tickets and passes, have been discontinued.
How to buy fares/passes?
You can pay a cash fare in-person when you get on the bus. Fare for your OnYourWay card can be loaded online or through an authorized city or retail outlet.
Where to buy fares/passes?
OnYourWay cards have replaced other fare options with the exception of cash and other special authorized forms of fare. You can purchase a card online (adult cards only), or in-person at a city facility or authorized retailer. If you are purchasing a reduced fare card, you’ll need to do so through a city facility.
Cash fare can be paid when you board a bus.
Guelph Transit Fares Zones
All Guelph Transit routes adhere to the same fare scheme, however different fares apply to those switching to or from a GO Transit bus.
What is POP?
POP or proof of payment is required to ride Guelph’s public transit fleet. This can be in the form of your cash payment, paper transfer, OnYourWay card, or other valid form of fare.
A single fare comes with a 60-minute transfer that allows you to transfer routes, and make stopovers and layovers (as long as its within the time window). Those paying with cash will need to request a paper transfer when boarding, but the transfer will be automatically applied to your OnYourWay card so you won’t have to pay again when you tap the farebox.
Beyond regular adult fare for passengers 18 to 64, Guelph Transit has other pass and fare options:
- Children under five (free)
- Day passes
- Visually impaired riders registered with the CNIB (free)
- Personal Assistant for Leisure Activities Card
- Annual Transit and Parking Pass Program for Veterans
- Guelph Transit and GO fare integration
- Affordable Bus Pass (must be eligible)
The OnYourWay fare card is a smart card used to pay for and ride Guelph Transit. It’s a faster, more secure way to travel with transit, allowing you to pre-load fares (online or in person), and offers balance protection so long as your card is registered if it gets stolen or lost.
OnYourWay fare cards are currently free. Adult cards can be purchased online, or at select retailers and city facilities. If you are purchasing a reduced fare card (youth, senior, or Affordable Bus Pass), you need to purchase your first card at an authorized city facility.
What is Mobility Services?
While Guelph Transit’s fleet is equipped with low-floor vehicles, and works to provide fully-accessible services along all of its routes for those that require aids like wheelchairs, scooters, or walkers, some people need a little more assistance. That’s where Mobility Services comes in.
Mobility Services is a shared-ride transit service that provides accessible door-to-door transit within the city limits. Using a combination of wheelchair accessible buses and taxis, they help those with mobility issues get around the city.
All fare programs that are issued through the City of Guelph are accepted with Mobility Services. Free fare is available for those registered with the Canadian National Institute for the Blind (CNIB), or those that hold a Guelph Transit Veterans Pass.
Getting around Guelph with Guelph Transit
Guelph Transit is one of the most affordable ways to get around the city, especially if you want to avoid traffic. But riding transit can sometimes be a headache, so Rocketman is here to help. We’ll keep you up-to-date so you can relax and enjoy your trip.
Guelph Transit Alerts
No one wants to be blind-sighted by unexpected delays and end up sitting on the bus waiting to hear what’s happening. Let Rocketman take care of the uncertainty for you. So long as you have the app downloaded, an internet connection and your smartphone, we’ll send you real-time alerts to keep you informed.
Guelph Transit safety and security policies
Safety and security is important to Guelph Transit, and they want to ensure that all riders have a positive experience. With that in mind, they have a number of policies in place, including changes in service related to COVID-19, an after-dark Request Stop program, on-board surveillance, and a lost and found.
Guelph Transit COVID-19 information
COVID-19 has upset a lot of regular routines, but Guelph Transit understands that people still need to get to where they’re going.
While public transit is still running in Guelph, it is operating on a Saturday service schedule Monday to Saturday — though there has been no change to Sunday service. They ask that riders make essential trips only, and all are required to wear a mask or face covering.
The administrative office is still open, but you need an appointment to visit.
Is Guelph Transit safe?
Guelph Transit takes the security and safety of passengers and operators seriously.
If you are riding after 6:45 pm and there is a safer location for you to be dropped off along the route other than a bus stop, the Request Stop program is for you. You need to notify the driver at least one stop ahead of where you want to get off, so long as it’s safe they’ll be able to do so.
What happens if there is an emergency on Guelph Transit?
Sometimes emergencies happen while riding transit. If you see or are involved in an emergency, notify the vehicle operator who can provide assistance and call for help if needed.
On a bus…
If you are riding a Guelph Transit bus and an emergency occurs, notify your driver immediately. They can provide assistance and call for police, fire, or medical help if required.
What do I do if I see something on Guelph Transit and need to report it?
Guelph Transit can be reached via phone at 519-822-1811. If what you need to report requires immediate police intervention, call 911. If it is not an emergency, call the non-emergency line.
What does Guelph Transit do with their security footage?
All Guelph Transit buses have video surveillance capabilities on board. Video is typically kept for five calendar days before it is overwritten, unless it has been proactively obtained in anticipation of a request where it will be held for up to 30 days before being manually deleted if not requested. For more information, you can reference the Video Surveillance Policy, or reach out to the privacy officer via phone at 519-822-1260 extension 2349 or email email@example.com.
How do I lodge a complaint with Guelph Transit?
If you want to file a complaint about Guelph Transit, you can submit it through the city’s “how are we doing” section on the website.
What to do when you lose something while riding Guelph Transit?
We’ve all felt that sudden panic when we’ve arrived at our destination and realized we’ve left something behind — a feeling that only gets worse when we realize it might be still making its way around the city on a bus.
But Guelph Transit does have a lost and found program, so it’s entirely possible that your item might make its way back to you. Once you’ve realized you’ve left it behind, email firstname.lastname@example.org or call 519-822-1811 to see if your item has been found. Most items are only held for one week, but those of higher value (a purse, keys, wallet, electronics, etc.) are forwarded to the By-law Compliance and Security Division at the end of each week.
If you’ve lost your University of Guelph student card, it will be forwarded to Enrolment Services.
What to do when you lose something on the bus?
When you realize you’ve left something on a Guelph Transit bus, contact them via email at email@example.com or call 519-822-1811 to see if your item has been found. If your item was a University of Guelph student card, it will be forwarded to Enrolment Services.