Hamilton, we’ve got you covered for the Hamilton Street Railway!
With a fleet of over 270 buses serving more than 2,200 stops, getting around Hamilton with HSR can get a little complex. That’s where Rocketman comes in.
We’ll let you know about delays and changes to your favourite stops and routes, let you know when the next bus is coming, and keep you updated on when you should arrive. We make it easier and less stressful to ride transit!
How to pay for the Hamilton Street Railway
Riders on the Hamilton Street Railway can pay the fare with cash, a PRESTO card or a PRESTO e-ticket (via the mobile app). Fare prices are based on age, and some require photo identification. Here’s what you need to know about HSR fares:
How to buy fares/passes?
To purchase a cash bus fare for the Hamilton Street Railway, you pay when you get on. If you want to pay with a PRESTO card, you tap it on the appropriate machine when you enter the bus.
Where to buy fares/passes?
You can purchase PRESTO cards online or at authorized retailers, including Shoppers Drug Marts or Fortinos locations in Hamilton, the HSR ticket office at 36 Hunter Street, and some GO Transit stations. They can be loaded at in-person retailers, online via the PRESTO app, and via the phone.
You can make cash fare payments when you get on a bus.
Hamilton Street Railway Fares Zones
The Hamilton Street Railway serves over 21-million people per year on 36 routes (though some are seasonal) in the city of Hamilton. All routes require fare to be paid to ride.
What is POP?
POP means proof of payment. You are required to show POP to ride on the Hamilton Street Railway.
Transfers allow you to ride more than one Hamilton Street Railway bus in a single trip to help you get to your destination without having to pay for multiple tickets. However, you’ll need to provide POP to do this. POP can be provided by tapping your PRESTO card, showing a PRESTO e-ticket, or a paper transfer to the bus operator when you board.
You are also able to use your transfer to Burlington Transit buses at selected stops, though it should be noted that PRESTO e-tickets are not accepted on Burlington Transit.
Monthly passes are available to be purchased and loaded onto your PRESTO card. Those using electronic payments also get access to discounted fares—if you are a frequent flyer on Hamilton Street Railway and purchase 11 PRESTO trips on your card in a single week (Monday to Sunday), you will not be charged for any additional fares on HSR. Paper tickets and passes have been discontinued.
Hamilton Street Railway PRESTO Cards
PRESTO cards can help make your Hamilton Street Railway experience cheaper and easier. It’s an electronic payment system that you can manage from an app on your smartphone. With the ability to set up Autoload and Autorenewal, you’ll never be without a transit ticket.
You can purchase your card online at prestocards.ca, or you can purchase them in-person at authorized retailers. Once you purchase your card you can load and manage it using the phone app. You simply tap and get on the bus. Transfers are automatically added, so you’ll be able to complete your trip (so long as it’s within the timeline) without paying for additional tickets.
These cards allow users to access specific discounts, and you can use a single PRESTO card on many of the transit systems in the Greater Toronto and Hamilton Area, though you do have to pay different fares when you switch systems.
Hamilton Street Railway Accessibility
Hamilton Street Railway provides a variety of accessibility-based services for those that require them. All of their buses are accessible and equipped with low floors, an extendable ramp, kneeling features, and a reserved area for wheelchairs and scooters.
Under some circumstances, persons that need to travel with a support person can have them covered underneath their fare. To apply for a Support Person Card, the application must be completed.
Paratransit is provided through the Disabled and Aged Regional Transportation System (D.A.R.T.S.), they can be contacted via phone at 905-529-1212.
Getting around Hamilton with the Hamilton Street Railway
Hamilton Street Railway is an easy and affordable way to get around Hamilton, but it can be a real pain when delays happen or things change. Get up-to-date information about your travel plans with Rocketman. We help you get around better!
Hamilton Street Railway Alerts
Transit delays can really put a wrench in your plans, luckily Rocketman is here to help. With real-time updates and alerts about Hamilton Street Railway buses, we can help you better plan your next journey so you’re less stressed and (hopefully) on time.
Hamilton Street Railway safety and security policies
Hamilton Street Railway believes that all riders are entitled to a safe bus trip, and they have safety and security policies to help ensure that happens. Here’s what you need to know about safety and security on the Hamilton Street Railway:
Hamilton Street Railway COVID-19 information
Hamilton Street Railway is committed to doing its part in helping to reduce the spread of COVID-19 and has put in place a number of measures to help that happen. Riders are required to wear masks or face coverings and asked to observe social distancing measures while riding.
Is Hamilton Street Railway safe?
Passenger and employee safety is important to Hamilton Street Railway. They have a number of policies and procedures in place to keep everyone safe.
What happens if there is an emergency on Hamilton Street Railway?
The Hamilton Street Railway has policies and procedures in place should an emergency arise. If you experience or witness an emergency, alert your operator or a member of staff. In the case that emergency services are required, call 9-1-1.
At a stop or station…
If you are at a Hamilton Street Railway station or stop and an emergency occurs, alert a member of staff or an operator. If fire, police, or medical personnel are required, call 9-1-1.
On a bus…
Hamilton Street Railway buses are all equipped with a two-way radio, automatic vehicle location system, and a silent alarm. Should there be an emergency, alert your driver. If the emergency requires medical, police, or fire assistance, call 9-1-1.
What do I do if I see something on the Hamilton Street Railway and need to report it?
If you see something on the Hamilton Street Railway that you need to report, you can contact HSR via email at firstname.lastname@example.org or phone at 905-527-4441.
What does Hamilton Street Railway do with its security footage?
The Hamilton Street Railway published a 2017 news release that stated that eight cameras (five inside and three outside) would be installed on regular length buses and 11 cameras for extra-long buses. The footage from these cameras would normally be kept for 72 hours but could be kept longer if there is an investigation or accident. There is no real-time monitoring for Burlington Transit footage.
How do I lodge a complaint with the Hamilton Street Railway?
If you need to file a complaint with the Hamilton Street Railway, you can do so by contacting them at email@example.com or 905-527-4441. They ask that you provide key information about your complaint, including the route and bus number, time of day, and location (if applicable).
What to do when you lose something while riding Hamilton Street Railway?
Every now and then things get left behind, but the Hamilton Street Railway is prepared with their very own Lost and Found. While it’s currently opened only in a reduced capacity, if you’ve lost something you can call them between 8:30 am and 4:30 pm to report something missing and arrange pickup if they have it.
What to do when you lose something on the bus?
If you leave an item behind when you leave a Hamilton Street Railway bus, call 905-528-4200 and as for their Lost and Found as soon as possible.
What to do when you lose something at a bus stop
If you get on a bus and realize that you might have accidentally left something behind at a bus stop, call the Hamilton Street Railway Lost and Found line.