Mississauga, we’ve got you covered for MiWay!
MiWay sees over 41.2-million riders annually on their 79 routes, which means it can be easy to get lost in the crowd. That’s where Rocketman comes in!
Rocketman can help you get to your destination using MiWay transit with less stress and (hopefully) on time. We’ll let you know what time your bus should be arriving, notify you of any delays, and we can even tell you if it’s packed or not.
We are there to help you navigate your way from A to B (or even Z) using MiWay transit. We have you covered.
How to pay for MiWay
Fare prices for MiWay Transit are calculated based on your age. Children are considered those between the ages of 6 and 12, youth are 13 to 19, and seniors are 65 and older.
If you are using a PRESTO card, the fare type is automatically set as a regular adult. This can be changed by purchasing your card in person at a Customer Service Outlet.
How to buy fares/passes?
MiWay encourages riders to use PRESTO cards to purchase their fare by providing a discounted rate for those who utilize them. You can purchase your fare by tapping your already-loaded PRESTO card when you get on the bus.
The alternative payment method is using cash, which you can pay for when you board a MiWay bus. It’s important to note that operators cannot give you change for a cash fare, so make sure to use the exact amount.
Fares do not carry over to other transit agencies (such as GO Transit), even if you are using multiple ones during your journey. You will be charged an additional fee when you access another transit service.
Where to buy fares/passes?
You pay for your MiWay bus ride when you board the vehicle. You can insert the exact cash amount (remember, you can’t get change from operators) or tap your PRESTO card when you get on.
If you need to take another MiWay bus along your journey, be sure to ask the operator for a paper transfer so you can avoid paying for a second full ticket. If you are using a PRESTO card and connecting with GO Transit, you will automatically pay $0.80 for the connecting fare.
PRESTO cards can be loaded at the self-reload machines or by using the app on your smartphone.
Mississauga Fares Zones
Fairs on MiWay are valid on their buses, which serve the general Mississauga area. You can transfer to connecting systems to access other areas via transit.
What is POP?
Proof of Payment or “POP” means exactly what it sounds like—proof that you paid for your ticket. This can be requested throughout your transit journey and includes your PRESTO card, a ticket, or paper transfer.
MiWay transfers do not cost anything additional, but you need to get a paper one if you are paying cash when you board a bus. If you have a PRESTO card, a transfer for other MiWay buses is automatically added and valid for two hours. If you are switching to another transit service, additional charges will apply.
In addition to the regular fare, MiWay offers monthly passes which can be loaded onto a PRESTO card. Students of the University of Toronto Mississauga are eligible for a U-pass—students will have to show operators a valid U-pass along with their student ID.
MiWay PRESTO Cards
PRESTO cards are a touchless payment solution that not only works for MiWay trips, but is also valid in the Greater Toronto and Hamilton area, and Ottawa. They are reloadable payment cards that you can tap and go, as you move along your journey. With the ability to top up your card with the app, get balance protection, or set it to add funds automatically, it is a convenient solution.
MiWay has a specific deal for frequent riders that use PRESTO cards—if you pay for 12 rides during any one week (a period of Monday to Sunday), you can ride for free on MiWay for the remainder of the week. This deal does not carry over to other transit services that use the PRESTO card, nor do ticket purchases for them count toward the 12.
You can purchase a PRESTO card online or at one of the following customer service locations for $6:
- City Centre Transit Terminal
- Select Shoppers Drug Mart locations
- GO Transit stations and terminals
- TTC subway stations
- Mississauga Community Centres
They can be topped up through one of the self-reload machines, through the app on your phone, or in person at a customer service location.
MiWay wants to ensure that everyone has access to transit, which means that all of their buses are accessible, including low floor, kneeling buses that feature ramps to help you get on and off the bus.
Each bus has a priority seating section for those with disabilities, and each bus features two sections at the front where the seats can be lifted to make room for a wheelchair or other accessible device. When it comes to stop announcements, they are announced verbally and visually.
Accessible bus stops are marked by the international blue wheelchair symbol. If you are unable to get on or off the bus due to the stop’s accessibility restrictions, the MiWay Bus Operator can help you safely exit and enter. Those that travel with a support person or hold a CNIB card only need to pay one fare—just make sure to notify your operator.
Getting around Mississauga with MiWay
Using MiWay to get around Mississauga (and the GTA) is the most affordable solution—whether you’re a regular commuter or brand new in town. But figuring out your way can be a bit challenging (especially if you’re new in town), so Rocketman is here to help!
Rocketman is the best Mississauga Transit app to help you get around the area in the most efficient and stress-free way possible. With real-time vehicle alerts and updates, you can get to where you’re going with little fuss. Don’t worry about unexpected delays or closures, because you’re always in the know!
MiWay safety and security policies
MiWay wants everyone to have a safe experience while getting around the area, so they’ve put a number of support systems in place. Vehicle operators, customer service agents and Transit Security Officers can be easily identified by their uniforms, and are there to assist you when needed.
If you are travelling at night and are concerned about your safety, talk to your MiWay Bus Operator. They can let you off the vehicle at a location along the route that’s closest to where you’re going, so long as it’s safe to do so—just make sure to let them know at least one stop ahead.
MiWay COVID-19 information
MiWay is still committed to getting you to where you need to go during the current pandemic, but they have asked riders to refrain from unnecessary travel to ensure everyone’s safety. While changes may be made to service during this time, Rocketman can help you get to your destination—though you might want to give yourself a little extra time to get there, just in case.
There are COVID-19 measures in place to protect both MiWay staff and passengers. Passengers must wear face coverings while onboard MiWay buses or while inside terminals, they are asked to observe social distancing measures and clean their hands whenever possible.
Buses are operating at 100 percent capacity, and riders are asked to get on through the front doors and disembark in the back. MiWay staff are frequently cleaning buses and terminals, and are also required to wear protective equipment while on the job.
MiWay has also requested that passengers utilize PRESTO cards as they offer a contactless pay solution, when possible.
Is MiWay safe?
MiWay is committed to passenger safety. If you need assistance while riding Mississauga Transit or waiting for the bus, locate a MiWay Bus Operator or Transit Security Officer and they are there to help you.
What happens if there is an emergency on MiWay?
MiWay takes the safety and security of their passengers seriously, so they’ve got some detailed safety procedures that their staff and operators follow in case of an emergency.
If you see an emergency while riding a MiWay bus or at a station or terminal, notify MiWay staff or transit officers immediately. If medical, police, or fire assistance is needed, contact 9-1-1.
At a bus stop or terminal…
If you are at a bus stop or terminal and there is an emergency, notify a MiWay Bus Operator or a Transit Security Office if you can locate one nearby. Call 9-1-1 if medical, fire or police assistance is required.
It’s important that while at MiWay stops and terminals that you follow and any all posted safety instructions to protect yourself and other riders.
On a bus…
If you are on board a MiWay bus and there is an emergency, notify the vehicle’s operator right away (if they aren’t already). MiWay bus operators are trained to deal with a variety of emergency situations, listen to their directions and let them know if you need assistance.
In the case that medical, fire or police assistance is required, call 9-1-1.
What do I do if I see something on MiWay and need to report it?
If you see something that you want to report while riding MiWay or at a stop or station, you can do so by locating a Transit Enforcement Officer (as identified by their flashy and suave uniforms) or call MiWay directly at 905-896-5040.
What does MiWay do with its security footage?
Security cameras are installed on all MiWay buses to increase the safety of passengers and help detect and prosecute crime.
Their website says that surveillance footage collected is used as evidence in investigations for criminal, labour and insurance claims. It can also be released as part of a request under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
If you have questions or concerns about MiWay security footage, it’s best to contact them directly.
How do I lodge a complaint with MiWay?
You can lodge a complaint via MiWay’s online form. You can also reach out to MiWay via email at firstname.lastname@example.org, or call their customer service line at 905-615-4636.
If you simply want to provide feedback regarding your MiWay experience, you can do so via their online submissions form, MiVoice.
What to do when you lose something while riding MiWay?
It’s not hard to accidentally leave something behind while riding Mississauga transit, it happens to the best of us. Luckily, their lost and found is easy to find at the MiWay information booth at the City Centre Transit Terminal. The booth is open from 10:30 am to 6:00 pm daily, except for holidays.
If you know you lost something and want to see if they happen to have it, you can call them at 905-615-4636. Make sure to do it in a timely fashion because lost items are only held for seven days.
When you go to pick up a lost item, make sure to bring your photo ID with you. Items do have to be picked up in person, and you’ll have to describe the item in detail so they can make sure it gets back to the correct person.
What to do when you lose something on the bus?
Call MiWay at 905-615-4636 as soon as you realize you’ve lost something to confirm whether or not they have it. If they do, you can pick it up from the MiWay Information Booth at the City Centre Transit Terminal.