Best Vancouver Transit App for Seabus

Best Vancouver Transit App for Vancouver SeaBus

Vancouver, get from A to be B on SeaBus with less OMG 🚀

Navigating Vancouver by transit can be challenging. It’s a big city and there’s so much to do, but how do you get there?

If your destination involves going across the water to get there, chances are SeaBus is part of your commute. Rocketman can help you not only plan your SeaBus trip but help give you peace of mind by delivering real-time alerts that keep you up-to-date on your journey.

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Vancouver, we’ve got you covered for SeaBus!

The original SeaBus first set sail in 1977, taking passengers across the Burrard Inlet between Vancouver and North Vancouver. This passenger-only ferry has over 40 years of transit service, so they know what they’re doing.

Currently, there are three SeaBus vessels that serve two terminals for a single service line. It sees approximately 6,000 daily passengers, and you could be one of them!

Rocketman can help you navigate Vancouver using the SeaBus. We’ll let you know when you need to be there, when you should arrive, and give you a heads-up about any delays or changes that you need to know while you’re riding!

How to pay for the SeaBus

SeaBus riders need to pay a fare before they can board the ferry.

Fares for TransLink’s SeaBus can be paid with a Compass Card or Compass Ticket. Riders can also pay fare using a credit card or mobile wallet. Accepted forms of payment include American Express, Mastercard, Visa, Apple Pay, Google Pay, or Samsung Pay.

How to buy fares/passes?

You can purchase fares using your Compass Card online, via a Compass Vending Machine or at an in-person retailer. If you are purchasing fare online or loading your card, you’ll want to do so no later than two hours before your trip.

If you are opting to use a credit card or mobile wallet to pay your SeaBus fare, you can simply tap-to-pay at the terminal before you board.

Where to buy fares/passes?

Compass Cards can be purchased (or loaded) at the following locations:

  • Online

  • Compass Vending Machines, which are located in all SkyTrain, SeaBus, and West Coast Express stations, along with some London Drug stores

  • Compass Customer Service Centres, located at Stadium–Chinatown Station and the West Coast Express Customer Service office at Waterfront Station

  • Tsawwassen and Horseshoe Bay ferry terminals

Those paying for their SeaBus trip via credit card or mobile wallet simply need to tap-to-pay before they board.

SeaBus Fares Zones

To ride the SeaBus, you’ll need a valid fare for 1-, 2-, or 3-Zone. TransLink fare zones determine your fare cost, are broken down according to service area, and include:

  • 1-Zone covers Vancouver proper

  • 2-Zone covers Richmond, New Westminster, Burnaby, North Vancouver, and West Vancouver

  • 3-Zone covers Port Moody, Coquitlam, Port Coquitlam, Pitt Meadows, Maple Ridge, Langley, Surrey, and Delta

For more information, you can see TransLink’s fare zone page.

If you are travelling on the SeaBus after 6:30 pm on weekdays, or anytime on the weekend or holidays, your fare will be considered 1-Zone.

What is POP?

You need proof of purchase or POP to ride the SeaBus. This can be in the form of your Compass Card, Compass Ticket, credit card, or mobile wallet—whatever you used to board the SeaBus ferry.

Transfers

When you use a contactless form of payment you have up to 90 minutes to complete your trip, which can include transferring to or from SeaBus to another TransLink service. If your trip includes travelling on the West Coast Express, the transfer time is 120 minutes.

Paper transfers obtained on conventional TransLink buses cannot be used to ride the SeaBus.

Other Passes

Frequent users of the SeaBus that have a Compass Card can purchase a DayPass or monthly pass, which can help you save money on your travels.

Students who are eligible can access a discounted U-Pass BC, which can be used to ride the SeaBus. Likewise, the BC Bus Pass Program is available to qualifying low-income seniors and persons with disabilities.

If you plan to make a trip using SeaBus with a large group, you can purchase a group pass by contacting bulkorders@translink.ca. They will need at least 10 days to process your request, if you need something sooner you’ll need to contact the Compass Customer Service Centre via phone at 604-453-4490.

Compass Cards

Compass Cards are the touchless payment solution of choice for regular SeaBus users. Not only can your card be used to access SeaBus, but you can use it for other TransLink transit services as well.

You can pick up a Compass Card for a $6 deposit fee at the following locations:

  • Online

  • Compass Vending Machines, which are located in all SkyTrain, SeaBus, and West Coast Express stations, along with some London Drug stores

  • Compass Customer Service Centres, located at Stadium–Chinatown Station and the West Coast Express Customer Service office at Waterfront Station

  • Tsawwassen and Horseshoe Bay ferry terminals

You can manage them and load fares and passes online, through a CVM or in-person at a customer service centre.

Getting around Vancouver with SeaBus

The SeaBus connects Vancouver and North Vancouver, which makes it a great option if you’re looking to avoid congested traffic and simply want to hop (figuratively, of course) over the ocean.

Whether it’s the only TransLink vehicle you’re going to be taking, or you need to make a switch to move along your route, Rocketman would love to come along with you on your next SeaBus journey—we simply love the view of Van from the ocean.

SeaBus Alerts

Rocketman helps SeaBus riders stay on top of their journey and up-to-date with what’s happening. If there are unexpected delays or changes along the way, we let you know as soon as we do. We tell you when the next SeaBus is arriving, and can help better predict your arrival time.

SeaBus safety and security policies

Safety is top priority for TransLink on all of their vehicles, not just SeaBus ferries. They aim to deliver you to your destination (or to the closest transit stop) healthy and intact.

SeaBus operators and staff are there to help you out, should an emergency situation arise. Vessels are equipped with an on-board communication system that can call for help if it’s needed. Operators can also provide first aid and other emergency assistance.

SeaBus COVID-19 information

SeaBus remains in operation, despite the current COVID-19 pandemic. But service has (and could continue to) change, based on ongoing health orders and recommendations.

During this time, TransLink asks SeaBus riders to adhere to the following rules and recommendations:

  • Do not take the SeaBus if you are unwell

  • Masks are mandatory while waiting for or riding the SeaBus

  • Maintain a distance of at least six feet from other passengers

  • Bring hand sanitizer and use it before and after your ride

  • Plan your trip (with Rocketman!) and allow for a little extra time to get there

  • Opt for a contactless payment option

The SeaBus is there to get you to your destination safely, and that includes your health!

Is SeaBus safe?

SeaBus takes passenger safety seriously, and there are a number of safety and security measures set out to protect you.

What happens if there is an emergency on the SeaBus?

If you are riding the SeaBus and you see or are involved in an emergency situation, alert your operator. All SeaBus vessels are equipped with an onboard communication system that they can use to reach out for help. Follow all instructions provided by your SeaBus operator to ensure the safety of you and your fellow passengers.

What do I do if I see something on the SeaBus and need to report it?

If you want to report a non-emergency situation to Transit Police, you can do so via phone at 604-515-8300, or text at 87-77-77.

How do I lodge a complaint with SeaBus?

If you want to file a complaint with SeaBus, you can do so via the online feedback form provided by TransLink.

You can also call them to file a complaint at at 604-953-3333 Monday through Friday from 5:30 am to 12:30 am, and on weekends from 6:30 am to 11:30 pm. There is also a live chat service that is temporarily unavailable where you can also report a complaint.

What to do when you lose something while riding SeaBus?

Travellers leave things behind all the time. So, if you realize you’re missing something when you finish your SeaBus ride, know that you’re not alone!

The Lost Property Office of TransLink is set up to deal with situations just like this. If you find that you’re missing something, you can call them at 604-953-3334 between 8:30 am and 5:30 pm from Monday to Friday and report it.

Items that are found can be picked up at the Lost Property Office which is located at the Stadium–Chinatown SkyTrain Station. While the office is currently open, there are restrictions in place so they recommend that you call ahead to ensure your item is ready to be picked up before arriving.

Due to COVID-19, it’s possible there will be a three to four day delay for found items to be delivered to the Lost Property Office. So, if they don’t have your item right away, give it some time. If your item is of particular importance (like your keys or medication) let the office know so they can prioritize its retrieval.

What to do when you lose something at the terminal?

If you believe you have left something behind at the SeaBus terminal, you can call the Lost Property Office to report it.

What to do when you lose something on the ferry?

If you believe you have left something behind on a SeaBus ferry, you can call the Lost Property Office to report it.

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