London, we’ve got you covered for the London Transit Commission!
An estimated 20.8 million passengers take a ride on one of the 37 regular and 3 community bus routes that the London Transit Commission offers. While it’s not the biggest transit system in the world, you can still get lost.
But Rocketman is here to help you navigate the system.
When you download the app, you can favourite the stops that you frequent the most and group them by commute. We’ll let you know when you need to be at the stop to catch your next bus, and keep you updated with any delays along the way.
How to pay for the London Transit Commission
You can pay for fare to ride the London Transit Commission with exact cash when you board the bus, or you can purchase tickets or passes from a LTC office location using cash, debit, Visa or MasterCard.
How to buy fares/passes?
You can buy fares and passes to ride the London Transit Commission in a number of places and ways.
When you board a bus, you can use the exact cash amount to pay for your fare—note that drivers cannot provide you with change. You can purchase tickets, Smart Cards, and passes at LTC office locations.
Where to buy fares/passes?
Tickets to ride the London Transit Commission, along with Smart Cards can be purchased at LTC offices. If you want to add a pass to your Smart Card, you need to purchase it in-person at an LTC location as well.
London Transit Commission Fare Zones
Fare is required to be paid before boarding all London Transit Commission vehicles, on all routes.
What is POP?
POP stands for proof of payment, and it is required to board any London Transit Commission vehicle. This can be in the form of a paper ticket or transfer, or your Smart Card which can be tapped as you board.
Tickets for the Toronto Transit Commission have a specific transfer time attached to them. Paper tickets include a 90-minute transfer from time of use (which you need to ask the driver for), and Smart Cards include a 90-minute transfer that’s automatically loaded onto the card.
Not only can you purchase single tickets to ride the London Transit Commission, but there are also a number of other specialized passes available. Those include:
Citipass, which provides unlimited ridership
Weekday pass, which allows you to ride Monday to Friday only
Youth Transit Pass, available to those 13 to 17 years old
Post secondary pass, which allows full-time, eligible post-secondary students unlimited ridership
Student summer pass, which allows unlimited ridership to students in grade 7 to 12 during the summer
CNIB pass, which allows unlimited ridership for one year with a valid CNIB card at the time of purchase
All of these passes can be purchased in-person at an LTC customer service centre. Riders can also purchase groups of paper tickets to save money on their transit experience.
Stored Value Smart Card
If you are looking for a touchless payment solution for riding the London Transit Commission, the Stored Value Smart Card (more commonly referred to as simply the “Smart Card”) is for you.
These cards allow you to tap and ride, and provide riders with a discounted ticket price of $2.25 for a single trip (as opposed to the $3 cash fare ticket price). This discounted payment option is available to regular adult riders, along with those that have one of the following pass options (which can be loaded right onto the card):
Youth Transit Pass
Student summer pass
Smart Cards can be purchased at LTC locations (though due to COVID some locations aren’t currently available), which is also where the specialized passes must be purchased. But you can reload your card online.
Make sure to register your Smart Card because then you can block your card, and have it replace if it is lost or stolen.
What is Specialized Transit?
Specialized Transit is the London Transit Commission’s paratransit service. With it they provide door-to-door service that is designed to help those who are not able to use the conventional transit system. Those that need to use Specialized Transit must apply and be approved for use of it.
Getting around London with the London Transit Commission
Riding with the London Transit Commission is one of the best and most affordable ways to make your way around the city. But riding transit comes with its own set of frustrations, and Rocketman wants to help you better navigate those!
London Transit Commission Alerts
Rocketman can provide you with real-time alerts and updates for London Transit Commission vehicles to help ensure you get to where you need to go with as little frustration as possible. While we can’t fight off delays or make your bus go faster, we do aim to help you have a better experience while taking London Transit. Stay on top of your trip by downloading the app!
London Transit Commission safety and security policies
The London Transit Commission believes that safety is of the utmost importance for both their riders and staff. There are a number of things in place to assist during emergency situations, including surveillance cameras and a quick connection to help via the LTC dispatch system, should a driver request it.
London Transit Commission COVID-19 information
COVID-19 has changed the way we do a lot of things, including how the London Transit Commission operates.
While they plan to return to their full 2019 fall service levels in September of 2021, right now service changes should be expected, and it could take longer to get to where you’re going. But Rocketman can help you navigate changes and delays, so you stay on top of your ride.
It’s important to note that masks are mandatory while riding London Transit Commission vehicles, and they ask that you respect social distancing recommendations. Do not ride transit if you are feeling sick.
Is the London Transit Commission safe?
The London Transit Commission is committed to providing passengers with safe experience while riding their vehicles.
What happens if there is an emergency on the London Transit Commission?
If there is an emergency while you are riding with the London Transit Commission, there are a number of safety measures in place.
All buses have an on-board audio-video surveillance system that can record emergency situations, including vandalism, violence, or other situations. Not only that but bus drivers can alert London Police Services of an emergency via LTC Dispatch if needed.
On a bus…
If you are riding a London Transit Commission bus and an emergency arises, notify your operator (if they don’t already know about it), and they can notify the London Police Services via LTC Dispatch if needed.
What do I do if I see something on the London Transit Commission and need to report it?
You can make reports through the SafeTTC App or to TTC staff.
If you see something on the London Transit Commission and you want to report something, they encourage you to call their Customer Service line during business hours at 519-451-1347 and select the option “0” to speak to a representative.
Alternatively, you can email them at email@example.com.
What does the London Transit Commission do with their security footage?
The London Transit Commission collects security footage to ensure the safety and security of both their employees and passengers. According to their policy, images that are captured by their cameras are stored by the on-board memory device for 12 days before being automatically recorded over.
Should an incident like an accident or alarm happen the system will flag and automatically download the images. In the case of an investigation conducted by police, the files will be transferred over to the investigating authorities as required by law.
You can read the details of the full policy online.
How do I lodge a complaint with the London Transit Commission?
If you wish to file a complaint with the London Transit Commission, you can do so by emailing them at firstname.lastname@example.org or calling Customer Service at 519-451-1347 selecting option “0” during business hours.
What to do when you lose something while riding the London Transit Commission?
Due to COVID-19, the London Transit Commission has modified their Lost & Found Policy. Items that are deemed “of lesser value” will no longer be kept yo be reclaimed by customers—examples include bags, backpacks, and even coolers. Items that are considered to be of value, like wallets, keys, and electronic equipment, will be kept for a maximum of 14 business days. If you leave something behind, call 519-451-1347 to report that it is missing. When it is found, you can arrange to pick it up at their 450 Highbury location.
Note that credit cards, SIN cards, and health cards are all considered to be “of lesser value” but due to the nature of the item, they are forwarded to the Treasury Department and held for 14 days. Note that it is unclear whether or not this is still the case with their new COVID-19 rules.
What to do when you lose something on the bus?
Due to the London Transit Commission’s limited Lost & Found procedures, it’s recommended that you double-check that you have everything before you get off the bus. But if you find that you are missing something, call 519-451-1347 to report it as soon as you can.