St. John’s, we’ve got you covered for Metrobus!
With almost 3-million riders per year, it can be easy to get lost in the crowd. But here at Rocketman, we want you to have the best ride possible, so we’ve made staying informed easy.
So long as you have a smartphone and an internet connection, we can help you make your way around St. John’s Mount Pearl, and Paradise with ease. We’ll keep you informed with what’s happening, so you know if you have a spare minute to stop and grab a coffee before you board the next bus!
How to pay for Metrobus
You need a valid fare to ride St. John’s Metrobus, which means you need to figure out how to purchase a fare before you try to board.
If you’re holding cash, you can purchase a single cash fare ride as you board the bus — but you need to have the exact amount because drivers can’t give out change. You can also use their electronic payment system, the m-Card to use transit.
How to buy fares/passes?
You can purchase fares related to m-Cards online with a credit or debit card. Purchasing fares at the Metrobus Customer Service Centre can be done with cash, debit, Visa, MasterCard, and American Express.
Where to buy fares/passes?
Cash can be used when you board a Metrobus vehicle to pay for a fare. If you want to purchase an m-Card, you can do so online or at authorized sales outlets. Monthly passes and 10-ride cards can be purchased at authorized retailers or at the Metrobus Customer Service Centre.
Metrobus Fare Zones
Metrobus operates fixed route services throughout St. Johns, Mount Pearl and Paradise. The fares to ride throughout the system do not vary by region or location.
What is POP?
You need fare to ride Metrobus vehicles, and proof of purchase or POP provides evidence that you’ve purchased a fare. This can be in the form of a cash payment, paper transfer, or m-card.
If you need to transfer to another Metrobus vehicle, you need to obtain a paper transfer from your driver if you are a cash-paying customer. For m-Card customers, transfers are handled electronically.
Transfers are only valid when you get on the next bus from the transfer point, you cannot use it as a stopover, nor can you use it to transfer to a different vehicle on the same route.
In addition to typical cash fare, you can also purchase a 10-ride pass, monthly, or 30-day pass. Eligible post-secondary students can purchase a semester pass.
The Metrobus m-Card is an electronic payment solution that can be loaded so you don’t have to carry payment with you. Riders can load money onto the card for single-use trips, or they can load on a bus pass.
M-cards can be purchased at a sales outlet. Funds can be added to the card at a sales outlet or online using a credit or debit card. And using it is as simple as holding the card in front of the validator when you board a bus.
Plus, you can register your card and earn AIR MILES (bonus!).
What is GoBus?
GoBus is St. John’s paratransit service. Passengers must be registered to use their service, and application acceptance is on a case-by-case basis.
There are three levels of eligibility:
- Unconditional, meaning the rider cannot use conventional transit at any time
- Temporary eligibility, meaning the rider has a temporary disability (like they are recovering from surgery) that means they cannot use conventional transit for all or part of their trip
- Conditional eligibility, meaning the rider cannot use conventional transit in certain conditions (like during the winter, after dark, etc.)
GoBus customers can book their services online or call 368-8887. Fares are on a pay as you go system, and can be paid using cash or a Go-Card. With a Go-Card riders can add more money to their card at authorized sales outlets or online at Gobus.info. Rates for GoBus start at $2.50 for a single adult rider.
Getting around St. John’s with Metrobus
Metrobus is the easiest and most affordable way to travel around St. John’s, Mount Pearl, and Paradise. But sometimes making your transit ride positive takes a bit more than showing up and getting on a bus, that’s where Rocketman comes in. If you want a little help along the way, we’ve got your back.
Rocketman provides real-time alerts and updates that can help ensure your Metrobus trip is smooth sailing. Download the app to stay up-to-date on delays, stop closure, and get to your destination with the least amount of delay and stress as possible.
Metrobus safety and security policies
Metrobus takes the safety and security of riders and staff seriously. During COVID-19 changes are continuously being made to ensure the safety of all. Riders are asked to ride transit in a responsible way that promotes their own safety, as well as the safety of other riders.
Metrobus COVID-19 information
While COVID-19 has affected all Canadians, Metrobus is dedicated to continued services for St. John’s transit users that need to reach their destination.
During this time, they have added enhanced cleaning measures for public spaces. Riders are required to wear face coverings or non-medical masks while travelling with Metrobus. However, operators are excused from wearing them while they’re seated to ensure they are able to properly see, but a Lexan barrier is in place.
Passengers are asked to refrain from using Metrobus when they are feeling ill, practice social distancing measures when possible, practice good hand hygiene, and travel with caution.
Is Metrobus safe?
Metrobus takes the safety of their passengers and operators seriously. In the event that an emergency occurs, speak with the vehicle operator who can provide assistance and call for help.
It’s also important for transit riders to observe all safety signs and protocols, use the “stop requested” cord when they need to get off, and keep baggage out of the aisle. Metrobus has additional rider tips available on their website.
What happens if there is an emergency on Metrobus?
Emergencies happen from time-to-time, even when we do our best to avoid them. If you are riding Metrobus and are involved in or witness an emergency, alert the bus operator immediately. They are able to provide assistance and reach out for medical, fire, or police help if necessary.
On a bus…
If you are riding a St. John’s Metrobus and see or are involved in an emergency, alert your driver. The bus operator can call for help, and provide assistance to anyone in need.
What do I do if I see something on Metrobus and need to report it?
If you see something while riding Metrobus that you believe should be reported, you can do so via their customer feedback form. The administration can be reached via telephone at 709-570-2020, and Ride Guide Customer Service can be reached at 709-722-9400.
If the matter requires immediate police service, call 911. If it does not need immediate police intervention, but you believe it should be reported to the police, you could do so via their non-emergency line.
How do I lodge a complaint with Metrobus?
To file a complaint with Metrobus, fill out their online customer feedback form. While administration can be reached by phone and email, the best way to contact them for complaints and feedback is through the form.
What to do when you lose something while riding Metrobus?
If you are riding St. John’s transit and believe you left something on the Metrobus, there is a way to retrieve it — pending it’s found, that is. You can call Ride Guide at 709-722-9400.
Items that are left behind are held for 7 days, with the exception of food-related items that are discarded daily.
What to do when you lose something on the bus?
If you get off a Metrobus vehicle and realize that you might have left something behind, you can call Ride Guide at 722-9400 to inquire about retrieving your item.