Thunder Bay, we’ve got you covered for Thunder Bay Transit!
There are over 3.3 million passengers that ride Thunder Bay Transit on an annual basis, and Rocketman doesn’t want you to get lost in the shuffle.
While public transit is always making improvements and changes to better serve you, those changes can interrupt your day-to-day travel activities.
Our easy-to-use app and clean interface can help you navigate through the transit system, feed you real-time alerts and information, and (hopefully) make your overall journey better.
How to pay for Thunder Bay Transit
Unfortunately, you have to pay to use Thunder Bay Transit (wouldn’t it be nice though…) which means figuring out the fare system. But paying for transit is a breeze, you can do it with exact cash as you board, or you can do it in advance by purchasing a pack of tickets or a pass.
How to buy fares/passes?
You can use exact cash to pay for your transit service when you board one of the buses. However, you are required to use the exact amount as operators are not able to provide change. Ticket books do not expire and are sold at a discounted price. You can also purchase monthly passes.
Where to buy fares/passes?
Cash can be used when you board the bus, but tickets and passes need to be purchased from authorized retailers. You can also book an appointment to purchase tickets and passes at City Hall.
Thunder Bay Fares Zones
Fares are the same across all Thunder Bay Transit services, prices do not vary by zone or location.
What is POP?
You are required to purchase a ticket before you board a transit vehicle, proof of purchase or POP is proof that you paid. It can be in the form of a pass, ticket, cash payment, or transfer.
Your fare is valid for 60 minutes from your original purchase time. You can obtain one from the operator as you board the bus, and show it to the operator of the next vehicle. You do not need a transfer if you are using a monthly pass.
In addition to cash fare and tickets, Thunder Bay Transit has monthly passes. Most riders obtain a regular adult pass, but there are discounts for youth and senior riders. If you have a Transit Accessibility ID card or a Lift+ ID card, you can purchase a discounted monthly pass.
On Sundays and holidays, a single adult monthly pass can be used by a single individual or:
- Two adults/seniors and three youth, or
- One adult/senior and four youth
What is Lift+?
Thunder Bay’s paratransit service, Lift+, helps riders who aren’t able to access regular transit services. This specialized transit solution serves most locations within the city limits for those that qualify. You must apply to use Lift+.
Getting around Thunder Bay with Thunder Bay Transit
Thunder Bay Transit is one of the best and most affordable ways to get around the city. But sometimes navigating the routes and keeping up with the changes while you’re on the go can be challenging.
That’s where Rocketman comes in! Our app is the best easy-to-use travel companion for your next transit trip.
Thunder Bay Transit Alerts
Rocketman provides transit riders with real-time information and updates while riding Thunder Bay Transit. With our easy-to-use interface, we keep you up-to-date with stop closures, let you know when the next bus is going to arrive, and help you get to your destination with the least amount of stress—or, at least, that’s what we’re aiming for.
Thunder Bay Transit safety and security policies
The City of Thunder Bay believes the safety and security of all of its riders and transit employees is imperative. They ask that all riders be responsible and alert while near or riding a transit vehicle. This means observing safety signage and protocols, like staying behind the yellow line until it’s time to board. If you require assistance during your ride, they encourage you to talk to your transit operator.
Thunder Bay Transit COVID-19 information
COVID-19 has affected Canadians nationwide, but for those that require the services of the city’s public transit infrastructure getting around has become a little more complex. But Thunder Bay Transit has taken action to help ensure that everyone has a safe and positive experience.
A face covering or non-medical mask is mandatory for all public transit users and staff. Thunder Bay Transit also asks riders to observe physical distancing measures and routinely practice safe hand hygiene. They have implemented enhanced cleaning measures to help curb the spread of the virus. But customer service representatives remain available during regular hours and can be contacted by phone or email.
During this time, modifications have been made for various routes, which means that bus frequency and availability has temporarily changed. Those changes are routinely updated on their schedules and maps page. Rocketman is also here to assist you during this time with updated information to keep you moving to your destination safely.
Is the Thunder Bay Transit safe?
Thunder Bay Transit takes passenger and operator safety seriously. If you are riding public transit and feel unsafe, talk to your drive. For passengers riding after dark, the Night Stop program is in place. If there is a place other than a regular stop where you would feel more comfortable getting off, alert your driver well in advance —if it is safe to do so, they can allow you off the bus.
What happens if there is an emergency on Thunder Bay Transit?
While we hope that they don’t happen, emergencies are a reality.
If you are riding on one of the Thunder Bay Transit bus routes and an emergency occurs, alert your driver immediately. They can call for police, fire, or EMS help, and provide assistance to you if you need it.
On a bus…
Alert your driver immediately if you witness or are involved in an emergency. They are there to assist you, and can reach out for police, medical, or fire assistance if the situation calls for it.
What do I do if I see something on Thunder Bay Transit and need to report it?
If you see something during your ride with Thunder Bay’s public transit system and believe it needs to be reported, you can do so through the customer service office. They can be contacted at 684-3744 or email@example.com. The office is open Monday to Friday from 8:30 am to 4:30 pm.
Emergency matters that require police, medical, or fire should be reported to 911, and police matters that are not emergencies can be reported to the non-emergency line.
What does Thunder Bay Transit do with their security footage?
All city buses and most Lift+ buses are equipped with on-board video cameras to ensure the safety of both operators and transit riders. If you have questions about the use of the footage, contact Thunder Bay Transit directly.
How do I lodge a complaint with Thunder Bay Transit?
Complaints about your experience with Thunder Bay Transit should be directed towards their customer service office. It is open between 8:30 am and 4:30 pm Monday through Friday, and can be reached via phone at 684-3744, or email at firstname.lastname@example.org.