Toronto, we’ve got you covered for the TTC!
With an estimated 1.69-million daily riders during the week, it can be easy to get lost in the crowd. But Rocketman is here to help you get to your destination (hopefully) with a smile on your face and a coffee in your hand—we’ll let you know how long the next delay is so you can decide if you have time to get one.
Rocketman can help you navigate the TTC’s massive amount of bus, streetcar and train routes so you can get to your destination in the least amount of time, with the least amount of frustration.
Learn more about the Rocketman transit app for Toronto.
How to pay for the TTC
To ride the TTC, you need some form of fare. This can come in many different forms, including a PRESTO card or ticket, TTC ticket, token, day pass, transfer, or you can use exact cash to pay for your fare. Regardless of what you use, it would help if you had it before you ride.
It should be noted that the TTC is moving away from the use of tokens, tickets and passes—while you can still use any that you have, they are no longer available for purchase in the subway station.
How to buy fares/passes?
The TTC wants it to be as easy for you as possible to use their service, so it’s really easy to get your hands on a fare or pass.
PRESTO cards are the preferred payment method for the TTC, and you can use the PRESTO app or a self-serve reload machine to get a ticket. You can also pay (using exact change) at a Fares and Transfers Machine to ride a streetcar.
Where to buy fares/passes?
You can purchase a PRESTO card or ticket at a fare vending machine located at the entrances of TTC subway stations. You can also reload your PRESTO card at a self-serve reload machine, also available at subway stations.
To purchase a TTC ticket, token or pay by cash so you can ride a streetcar, you need to use the Fares and Transfers Machines on the streetcars. They take exact change only—you cannot use credit or debit. But you can ride the streetcar with a PRESTO pass.
It’s important to note that bus and streetcar operators do not have cash or sell fares, so you must pay before you board.
GTA Fares Zones
There are multiple fare zones in the GTA (Greater Toronto Area) that the TTC services. These include Toronto, Durham, York, Caledon, Brampton, Mississauga, Oakville, Burlington, Hamilton, Milton, and Halton Hills.
What is POP?
“POP” means proof of payment. POP is required to ride any TTC transit vehicle and can be requested at any time by a Fare Inspector, Special Constable, Operator, Station Collector, or Customer Service Agent. Proof includes PRESTO card, or ticket, paper transfer, TTC Convention Pass, or Day Pass.
TTC transfers are free, but you must get a paper if you are paying via cash, TTC ticket or token. If you have a PRESTO card or ticket, a transfer that is valid for two hours is automatically applied.
The TTC has a number of passes to meet your specific travel needs. These include monthly passes, convention passes, low-income passes, downtown express, and a 12-month pass valid through PRESTO.
Learn more about ways to save on your commute in Ontario
TTC PRESTO Cards
PRESTO cards are reloadable payment cards that allow you to tap and go. You preload a card with cold hard (albeit digital) cash or buy a monthly pass, select your fare type and tap to ride.
Not only are PRESTO cards convenient, but they give you access to lower fares, can be set up to top up your balance automatically, and offer balance protection. You can manage them with the PRESTO app.
PRESTO cards are compatible with rides on the TTC, GO Transit and the UP Express (Union Pearson Express or UPX).
What is Wheel-Trans?
The TTC’s Wheel-Trans is a program set up to provide reliable, safe and affordable access to transportation for those of us with disabilities. It operates 24-hours a day, seven days a week, and includes accessible busses and contracted accessible minivans and sedan taxis. This shared-ride public transportation service offers travel anywhere within the City of Toronto under the regular TTC fare structure.
What is the Blue Night Bus?
Heading home late at night? It happens, and riding transit can sometimes feel a little iffy—which is where the Blue Night Network comes in.
The TTC wants riders to feel comfortable and safe riding transit all day, so they provide an overnight public transportation service operating on a base grid of 27 buses and four streetcar routes. You can get within approximately 2 km of almost all the city between 1:30, and 5:30 am (or 8 am on Sundays).
The Blue Night Network also honours the previous day’s passes until 5:30 am instead of the usual midnight time. You can also ask drivers to stop as close to your destination along the route as possible; you just have to give them a heads up ahead of time.
Getting around Toronto with the TTC
The best (and least expensive) way to get around Toronto is to use transit. The TTC services Toronto proper and the surrounding areas with a combination of subways, buses and streetcars—so it can quite literally take you anywhere you want to go. But with a city this big, you might want a little help. Read more about how to get around Toronto with transit.
Rocketman provides real-time TTC alerts and updates to get you to where you need to go with little fuss. Get notified about delays, stop or subway closures, and still get to your destination on time (or, with the least amount of delay possible—we’re not magic). Read more about what causes TTC service disruptions in Toronto.
What happens when there is a subway closure?
When the TTC has a subway closure, they typically replace the line with a shuttle bus that moves from station to station relatively quickly compared to another bus route. If and when there are subway closures, Rocketman can help you re-route and get to your destination.
TTC safety and security policies
The TTC aims to provide readers with a safe experience and has several support systems in place to support you. You can approach any TTC operator, training guard, station collector, customer service agent, and enforcement officer for help, and they are prepared to assist. They can be identified by their uniforms which bear the TTC crest.
TTC COVID-19 information
TTC vehicles are still in operation, though changes to routes and the frequency of some buses have been made during this time. Rocketman can help you get to your destination, though the TTC has advised riders to give themselves a little wiggle room when it comes to travel time.
Riders must wear masks, practice social distancing, and are encouraged to wash their hands and use hand sanitizer frequently. Certain seats have been blocked off on all vehicles to help with social distancing, and you are encouraged to spread out, but if you are travelling with a member of the same household, you can sit together. Read more about riding transit safely during COVID-19.
TTC buses can be boarded from both the front and rear doors, but you’ll need to go through the front if you’re paying with cash, tickets or tokens. On a streetcar or the subway, you can board and pay as you normally would.
For Wheel-Trans riders, cash, tickets, and tokens are not being accepted—you need to use a PRESTO card or ticket. But if you do not have one available, you will not be refused a trip or marked as “no fare paid” at this time.
Is the TTC safe?
The TTC is a safe option for getting around the Toronto area. The SafeTTC App is available to all Android and Apple smartphone users; through it, you can report issues and connect with 9-1-1 emergency services.
What happens if there is an emergency on the TTC?
Even the safest transit systems see emergencies, and the TTC is no exception. When an emergency arises, alert a member of TTC staff—like the vehicle operator or a Transit Enforcement Operator—and call 9-1-1 if medical, police or fire assistance is needed.
At a subway station…
If there is an emergency at a TTC subway station, alert the Station Collector immediately using the intercom system in the Designated Waiting Area. If it is a life-threatening or criminal emergency and police, fire or medical assistance is needed, call 9-1-1.
In an emergency, like if someone has fallen into the tracks or is caught in the door of a train starting to move, the track power can be shut down. At both ends of every TTC platform, there is an Emergency Power Cut Cabinet marked by a blue light. Instructions on how to cut the power to the tracks are on the panel.
If someone falls or gets caught in an escalator, you can push the red button at the top or bottom of it to shut it down immediately.
On a train…
If you are riding a TTC train and a medical, police or fire emergency arises, immediately press the yellow emergency strip. The train will proceed to the next station, where Transit Control will assist.
This strip is provided only for emergencies. Use of it will result in the train being delayed, and there is a penalty for misuse.
On a streetcar…
If you are riding a TTC streetcar and there is an emergency, alert your operator immediately. Operators can access assistance using their two-way radio and turn on external flashing lights and an alarm to indicate they need help if they are unable to use the radio.
If you happen to see a streetcar with its emergency lights flashing or an alarm ringing, call 9-1-1 immediately and tell them what you see.
On a bus…
If you are riding a TTC bus and there is an emergency, alert the operator immediately. Like in the instance of a streetcar, if you see a bus with its lights flashing or alarm sounding, call 9-1-1 and report it.
What do I do if I see something on the TTC and need to report it?
You can make reports through the SafeTTC App or to TTC staff.
What does the TTC do with their security footage?
The TTC retains control of their security footage. While footage used to investigate a safety, security, or criminal nature by either the TTC or a law enforcement agency will be retained for at least three years, most of the footage is deleted according to their policies. Bus, streetcar, subway, and station recordings are deleted after approximately 72 hours, and footage collected from Wheel-Trans vehicles is deleted after seven days.
How do I lodge a complaint with the TTC?
Complaints can be filed through the TTC’s Customer Service line at 416-393-3030, daily from 7 am to 10 pm. Or you can do so online using their online form.
What to do when you lose something while riding TTC?
From jewelry and phones to computers, items of all sorts are found on the TTC every day. If you arrive at your destination and realize you’re missing something, you can call the TTC between 12 and 4 pm, Monday through Friday, at 416-393-4100.
The TTC Lost Articles Office is located at Bay Station and open between 8 am and 12 pm, Monday through Friday. Due to COVID, there is limited access to the TTC Lost Articles Office—they ask that you only visit them if you’ve called ahead and confirmed they have your item.
Items found on the TTC are held for 60 days before being auctioned off at Police Auctions Canada, donated to charity or otherwise disposed of. If you happen to lose a larger item like a bicycle, it will only be held for 30 days due to storage limitations.
What to do when you lose something on the subway?
If you leave something behind on the TTC subway, call 416-393-4100 between 12 and 4 pm Monday through Friday.
If you are at a subway station and drop a personal item (including your phone) on the tracks, do not jump down to retrieve it. Instead, alert the station staff, who will be able to make arrangements to retrieve the item and get it back to you through the Lost Articles Office at Bay Station.
This is also an opportune moment to remind you to stay behind the yellow line and follow all safety instructions provided during your TTC commute.
What to do when you lose something on the bus?
If you lose something on a TTC bus, call the Lost Articles Office at 416-393-4100 between 12 and 4 pm, Monday through Friday, to arrange to pick it up. Read more about how the TTC lost and found works.
What to do when you lose something on the streetcar
You can pick up items lost on TTC streetcars through the Lost Articles Office, but make sure you double-check that they have your item by calling 416-393-4100 between 12 and 4 pm, Monday through Friday, before showing up.
What to do when you lose something on Wheel-Trans
If you think you might have left a personal item behind while on a Wheel-Trans vehicle, contact the Customer Service line at 416-393-411. Items found on TTC Wheel-Trans will be held for 30 days before being sent to the TCC’s Lost Articles Office.