Windsor, we’ve got you covered for Transit Windsor!
With over 8.1-million riders in 2018, it’s easy to get lost in the shuffle. We want to make sure that doesn’t happen. With Rocketman’s slick interface and easy-to-use app, transit riders can get real-time alerts sent right to their smartphones. There’s no reason you need to wait for 20 minutes out in the cold, we’ll let you know when the bus will be here!
How to pay for Transit Windsor
To ride Windsor Transit, you’ll need a valid fare. Fares for transit in Windsor come in the form of exact cash as you board the bus, or from an authorized retailer if you want paper tickets, passes or a Smart card.
How to buy fares/passes?
You can pay for cash fare as you board the bus. Other tickets and passes need to be purchased at an authorized retailer. First-time Smart passes must be purchased from one of the two Transit Windsor Sales Locations.
Where to buy fares/passes?
First time Smart passes must be purchased at one of the two Transit Windsor sales locations:
- Windsor International Transit Terminal (WITT) at 300 Chatham Street West open Monday to Sunday from 8 am to 6 pm (except holidays)
- Transit Centre located at 3700 North Service Road East open Monday to Friday 8:30 am to 4 pm
Other fares can also be purchased at select Municipal Customer Care Centres (temporarily closed due to COVID), Shopper’s Drug Marts, and 7-11 locations, along with other authorized retailers. You can find the closest location to you on their website.
Transit Windsor Fares Zones
With the exception of Tunnel tickets that are $5 each way, fares for Windsor transit vehicles do not vary by bus route or location.
What is POP?
POP or proof of payment is required to ride all transit vehicles in Windsor. This can be in the form of cash payment, paper ticket, a pass, or a Smart card.
Single fare tickets have a two hour transfer attached to them. For those paying with cash or a paper ticket, you’ll need to ask for a transfer as you board the bus. If you are using a smart ride card, the two-hour transfer is automatic and will be identified next time you tap your card on the fare box.
You can use this transfer to ride on any bus from any stop within the two hour period. But transfers are not valid for tunnel bus or special event service between Windsor and Detroit.
Beyond cash fare, there are a number of other passes available to transit riders:
- Tunnel passes
- Smart pass available in 15 or 30 days
- Affordable Pass Program (based on application)
- Semester Pass (available to full-time students who qualify)
- Summer Saver (youth summer pass)
- Corporate Saver (for companies that partner with Transit Windsor)
- Veterans pass (for those that apply and qualify)
- UPASS (for qualifying university students)
TW Smart Cards
Transit Windsor has two different cards available to riders:
- TW Smart Ride: Reloadable card that has to be purchased with a minimum of five rides, each ride allows for a transfer that is valid for two hours
- TW Smart Pass: Reloadable card that needs to be loaded with a minimum of 15 days that are valid consecutive days from the first tap on the farebox
Transit Windsor Accessibility
Transit Windsor has additional features to help their service to be accessible to persons with disabilities. These include:
- Buses are wheelchair accessible with ramps and low floors
- Priority seating is available at the front of the bus for individuals that have a disability
- Service animals are allowed, so long as they are in a harness or vest and medical documentation is available, if requested
- There are automated stop announcements
- Braille and large-print schedules are available upon request through 311
Getting around Windsor with Transit Windsor
Travelling around Windsor is a breeze (not to mention affordable) with Transit Windsor, especially during higher traffic times. There are bus routes to get you pretty much anywhere in the city you need to go (though sometimes there’s a bit of walking involved). Rocketman wants to help make your next trip better, making it easier for you to navigate the system and ride with confidence.
Transit Windsor Alerts
Staying on top of changing transit services, especially with COVID-19 in play can be a challenge, so Rocketman is here to help make things as smooth as we can. We provide you with real time transit alerts and updates so you don’t have to worry about figuring out when your next bus is coming and whether or not you have time to grab a coffee on the way there.
Transit Windsor safety and security policies
Safety and security is important for both Transit Windsor riders and operators, so there are policies in place to ensure that everyone has a positive experience. They are currently facing additional safety policies related to COVID-19.
If you have questions or concerns related to safety or security while riding Transit Windsor, reach out to them directly at 519-944-4111 or email@example.com.
Transit Windsor COVID-19 information
While COVID-19 has disrupted many areas of life, Transit Windsor has continued to operate ensuring that riders can get to where they’re going when they need to.
There is currently a mandatory face covering or mask policy in place for riders both on the vehicle and at the terminal. As well, buses are currently operating at reduced capacity. Enhanced cleaning measures have been taken for both stations and buses, to help stop the spread.
Riders are asked to ensure that they don’t ride if they’re feeling unwell. It is also a good idea to practice social distancing and good health hygiene — feel free to bring along your own hand sanitizer on your next trip.
Is Transit Windsor safe?
Transit Windsor is a safe option for getting around the city. They take the safety and security of their riders seriously, and vehicle operators are there to assist should you need help.
What happens if there is an emergency on Transit Windsor?
Sometimes the worst case scenario happens and you see or are part of an emergency. If this happens while you are riding Transit Windsor, alert the vehicle operator. They can provide assistance, along with calling for emergency services help if you need it.
On a bus…
If you are part of an emergency or see one happen while riding a Transit Windsor bus, alert your driver immediately. They will provide assistance or call for help if it’s needed.
What do I do if I see something on Transit Windsor and need to report it?
If you are riding transit and you see something you believe should be reported, you can do so by reaching out to the city through 311, or speaking with Transit Windsor directly by calling 519-944-4111 or emailing firstname.lastname@example.org.
How do I lodge a complaint with Transit Windsor?
If you have a complaint or suggestion that you’d like to file with Transit Windsor, you can call the city at 311, or you can reach out to them directly by calling 519-944-4111 or emailing email@example.com.
What to do when you lose something while riding Transit Windsor?
While Transit Windsor is not responsible for lost or misplaced items (not unlike other transit agencies), there is a way for you to inquire about lost items if you get off a transit vehicle and realize that something is missing.
You can call Transit Windsor’s customer service at 519-944-4111. If they come across your item, arrangements can be made with customer service for you to retrieve it. Items are only kept for 14 days.
What to do when you lose something on the bus?
If you leave something behind while riding a Transit Windsor bus, you can call their customer service line at 519-944-4111. If your item is found, you can arrange to pick it up.