Best York Transit App

Best York Transit App

York, get from A to be B on York Transit with less OMG 🚀

York Region Transit was created in 2001, to simplify the system and combine the separate transit agencies that worked in Vaughan, Markham, Richmond Hill, and Newmarket. Since then, their ridership has grown to over 77,000 weekday riders. Rocketman helps York Region riders navigate the various transit systems, from YRT to TTC, that can get them where they need to go with ease.

Download the Rocketman transit app for iOS on the Apple Store
Download the Rocketman transit app for Android on the Google Play Store
Saskatoon rocketman App schedule

Getting around York with YRT

YRT is the more affordable way to get around the York Region but the combination of Viva buses, regular routes, and connectors like GO Transit can make it a little complex. But Rocketman is here to help save the day (or, at least your transit ride) with our free, easy to use app. Let’s navigate your way through YRT together.

YRT Alerts

Rocketman provides real-time YRT alerts and updates so you can get to where you need to go without all the fuss. Stay up-to-date on delays, stop closures, and bus times, and still get to your destination when you need to (hopefully, we don’t actually control time).

York, we’ve got you covered with the free Rocketman transit app

Rocketman Frequently Asked Questions

Is the Rocketman transit app accurate?2021-08-19T15:38:38+00:00

Here at Rocketman HQ we use feeds and vehicle tracking information provided by your local transit agency to keep track of vehicles , figure out their arrival times, and let you know if there’s a delay.

However, staying up-to-date on the road does mean that your smartphone needs to have a Wi-Fi connection or data plan to utilize all of the features. 

How to pay for YRT2021-08-19T17:57:03+00:00

Electronic payment is the preferred method for YRT, as they no longer sell paper fare media. This makes travelling and paying for your next ride with York Region Transit way easier. The online forms of fare payment give you access to discounted fares, but you can also still pay using cash.

Where to buy fares/passes?2021-08-19T18:19:21+00:00

York Region Transit no longer sells paper fare media, which means you’ll need to use cash or an electronic payment choice for your next ride. You can purchase PRESTO cards online or at designated in-person locations. You can purchase tickets through the Transit or  YRT PAY app on your smartphone. 

YRT Fares Zones

YRT fares currently remain the same regardless of which route you are taking. However, if you are switching to one of the other transit agencies in the area, you will be subject to an additional fare payment.

What is POP?2021-08-19T18:19:55+00:00

Proof of Purchase or POP is required to ride all YRT and Viva vehicles. When you ride Viva, you are required to pay your fare before entering the Fare Paid Zone. Customers riding without a valid fare can face a find or even a criminal charge.

Transfers

You can use a single fare to ride any YRT vehicle, in any direction, for two hours. The transfer period is value from the time of issue or validation, and you need to have completed your trip within that two hour time frame (or pay a second fare).

If you are transferring to another YRT route or using Viva Rapid Transit service and are paying with cash or ticket fare, make sure that you ask for a transfer when you pay.

Other Passes

In addition to regular fare, YRT has other pass options available to transit riders (though some require specific eligibility). Those passes include:

  • Monthly passes (in adult, children, youth, senior, and express categories)
  • YRT Ride to GO (allows you to travel to and from GO Train stations for just $1 to avoid parking at the station)
  • Travel Assistance Program (for eligible residents that need more affordable transit)
  • YRT@Work Pass Program (discounted monthly passes purchased through your employer)
PRESTO Cards2021-08-19T18:20:28+00:00

Like many other agencies in the area, YRT uses PRESTO Cards for their digital tap and go service. These reloadable payment cards make riding YRT, Viva, and other transit options in the area easier and more convenient.

You can purchase your PRESTO Card for $6 (plus whatever fare amount you put on it) online at prestocard.ca, at Shoppers Drug Mart locations, and at select YRT PRESTO fare agents. You can manage your card online, automatically top up your balance, and the card (once registered) gives you balance protection, so if it’s lost or stolen you haven’t lost all of your transit cash. 

Not only are PRESTO cards compatible with rides on YRT and Viva, but you can use them to ride on the TTC, GO Transit, and UP Express. 

YRT safety and security policies2021-08-19T18:26:17+00:00

YRT takes the safety of its passengers seriously, and has a number of safety and security policies in place. Riders who are using the service past 9 pm can access the Request Stop program, Transit Enforcement is available 24/7, and drivers and staff can assist you, if needed. There are also increased health and safety measures due to COVID-19. 

Is YRT safe?2021-08-19T18:27:20+00:00

York Region public transit takes rider and operator safety seriously. If you are feeling unsafe while riding transit, you can speak with your operator or contact Transit Enforcement. 

If you are riding YRT after 9 pm and would be more comfortable getting off between stops, closer to your destination, the Request Stop program is available. Simply notify your driver at least one stop ahead and exit through the front doors of the vehicle. 

Note that the Request Stop program does not apply to Viva routes.

What do I do if I see something on YRT and need to report it?2021-08-19T18:28:14+00:00

If you need to report an incident while riding a YRT bus or at a station that requires emergency police, medical, or fire intervention, call 911.

Otherwise, during business hours, you can report crime, safety, or security concerns, to the YRT Contact Centre at 1-866-668-3978. You can speak to a Customer Service Representative who can relay the information to Transit Enforcement.

What is Mobility On-Request Paratransit?2021-08-19T18:20:57+00:00

While YRT works hard to ensure that all of their vehicles are accessible for those with mobility constraints, sometimes you need a little extra help. That’s where Mobility On-Request Paratransit comes in.

This is YRTs specialized, door-to-door, shared ride, accessible public transit for riders with disabilities. Riders who use this paratransit service are unable to use regular public transit for all of their trip.

Those using Mobility On-Request Paratransit must meet specific eligibility criteria which is considered on a case-by-case basis. Trips through this service can be booked online or by phone.

YRT COVID-19 information2021-08-19T18:26:53+00:00

While COVID-19 has limited the mobility of Canadians across the nation, York Region Transit understands that riders still need to get to where they’re going. In order to ensure the safety of both passengers and staff, they have implemented safety measures recommended by York Region Public Health.

Transit users are required to wear a mask or face covering while travelling on transit vehicles or waiting at facilities, and, where possible, are asked to practice social distancing. Riders are also encouraged to travel during off-peak times, and YRT has implemented enhanced cleaning measures of their vehicles and facilities.

The COVID-19 situation is currently ongoing, and YRT is monitoring developments. It is possible that further changes will be made to ensure the health and safety of all who use York Region Transit.

What happens if there is an emergency on YRT?2021-08-19T18:27:47+00:00

If you are riding YRT and you experience or see an emergency that requires medical, fire, or police intervention, call 911. Transit Enforcement is also available 24/7, and can be reached via 1-866-668-3978 option 4 during business hours, and 1-866-668-3978 option 6 after hours.

On a bus…

If you are riding a York Region Transit bus and see or experience an event that requires emergency services intervention, call 911. You can also alert your driver, who can assist and call for help if needed. 

What does YRT do with their security footage?2021-08-19T18:28:40+00:00